Diana Opoku
Summary
A highly motivated and detail-oriented graduate with a strong passion for public service and administrative excellence. I bring a solid background in customer service, data entry, and records management, with a focus on accuracy, confidentiality, and professionalism. My goal is to contribute meaningfully to the Driver and Vehicle Licensing Authority (DVLA) by supporting efficient service delivery, promoting compliance with road safety regulations, and enhancing the client experience. I am committed to continuous learning and dedicated to being a valuable member of a dynamic administrative team.
CAREER OBJECTIVE
To obtain an administrative or office support role where I can utilize my academic background in Hospitality Management and practical experience in customer service to contribute to the smooth operation of a professional organization.
Overview
1
1
year of professional experience
1
1
Language
Work history
Administrative Assistant
Lancaster Hotel
Kumasi
10.2024 - 07.2025
- Handled front desk operations, guest services, and reservations
- Managed daily administrative tasks including filing, emails, and scheduling
- Coordinated meetings, drafted agendas, and prepared minutes
- Assisted in preparing reports and presentations
- Maintained updated booking records and filing systems
- Provided excellent customer service to guests and visitors
Intern Teacher
JHS
01.2024 - 05.2024
- Delivered Career Management lessons to junior high students
- Supervised classroom and practical activities
- Prepared quizzes, assignments, and exam materials
Education
BSc - Hospitality Education
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
2024
WASSCE Certificate - undefined
Effiduasi Senior High School
2019
BECE Certificate - undefined
American Cooperative Junior High School
2016
Skills
- KEY SKILLS AND ATTRIBUTES
- Strong organizational and multitasking abilities
- Dependable and composed under pressure
- Excellent written and verbal communication skills
- Quick adaptability to new systems and procedures
- Friendly and professional customer service approach
- Ability to work both independently and within a team
- Fast learner with strong problem-solving skills
- High attention to detail and accuracy
- Familiar with hospitality and office procedures
- Proficient in handling high-volume administrative tasks
- Willing to take initiative and assume responsibilities
- ICT SKILLS
- Proficient in
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Skilled in email correspondence and digital filing systems
Interests
INTERESTS AND HOBBIES
, Reading and writing
Watching educational and entertaining content
Event planning and guest hosting
Cooking and exploring global cuisines
Dancing and singing
Social media engagement and advocacy
Timeline
Administrative Assistant
Lancaster Hotel
10.2024 - 07.2025
Intern Teacher
JHS
01.2024 - 05.2024
BSc - Hospitality Education
Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development
WASSCE Certificate - undefined
Effiduasi Senior High School
BECE Certificate - undefined
American Cooperative Junior High School
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