Diana Omari
London
Summary
Warm, engaging, and highly professional, I bring a passion for creating seamless and memorable guest experiences in high-energy hospitality environments. With a background in retail, interpreting, and healthcare support, I have developed strong people skills, an eye for presentation, and the ability to remain composed and confident under pressure. I am now eager to bring my customer-facing strengths and proactive approach to a dynamic front-of-house role like Hostess at Sea Containers London, where exceptional service and attention to detail are key.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Sales Associate
Circle Collective
10.2024 - 05.2025
- Company Overview: Retail Social Enterprise
- Increase weekly sales by 15% by identifying customer trends and recommending strategic product placements, directly contributing to the team’s success in consistently exceeding sales targets.
- Engage with customers face-to-face, providing excellent customer service and fostering strong relationships.
- Handle cash and card transactions using the electronic till with accuracy.
- Maintain a clean, organised, and visually appealing shop floor, supporting visual merchandising that encourages browsing and longer customer engagement.
- Resolve customer complaints calmly and professionally, ensuring satisfaction and loyalty.
- Assist with stock deliveries, unpacking, and checking new items to ensure smooth operations.
- Consistently hit daily sales targets through upselling, cross-selling, and offering tailored recommendations, often leading to larger basket sizes and repeat visits.
- Help customers find products based on their needs, explaining features and benefits effectively.
- Keep fitting rooms organised and assist customers during fittings to enhance their shopping experience.
Volunteer – A&E Department
St Mary’s Hospital
09.2023 - 02.2024
- Greeted and guided patients through the A&E process to ensure a smooth experience and supported staff with patient intake and general administrative tasks.
- Maintained cleanliness of waiting areas.
- Offered emotional support and reassurance to patients and families in stressful situations.
- Gained valuable experience in multidisciplinary teamwork under pressure.
- Developed strong communication and problem-solving skills under pressure.
Agency Worker – Nursery Assistant
Evolve Within Recruitment
11.2022 - 07.2023
- Helped feed, change, and look after children aged 3 months to 5 years.
- Ensured Child safety, maintained a clean environment and assisted with personal care and development activities.
- Supported activities like painting, singing, reading, and outdoor play.
- Worked with staff to follow daily routines and help with setting up meals and naps.
Freelance Interpreter– Persian
Talking Heads Agency
01.2021 - 08.2022
- Translated conversations between Persian-speaking Clients and English-speaking Professionals.
- Handled private and sensitive information carefully.
- Worked with legal, healthcare and educational sectors.
- Translated written documents.
- Assisted during immigration interviews and visa applications.
- Interpreted for Clients during hospital appointments.
- Services offered for parent-teacher conferences.
Education
BSc - Biomedical Science
University of Westminster
09.2024 - 05.2025
Level 3 Diploma - Access to Medicine
Morley College
Level 2 NVQ Certificate - Customer Service
City & Guilds
GCSE’s - AAABBC
Kingsbury High School
Skills
- Warm and professional guest greeting and interaction
- Reservation and booking system familiarity
- Skilled in handling inquiries with knowledge and care
- Natural ability to manage guest flow and queues smoothly
- Excellent multitasking in fast-paced environments
- Strong eye for presentation and cleanliness
- Energetic, approachable, and service-focused personality
- Proactive & Self-driven attitude
- Tech-savvy (MS Word, Excel, PowerPoint)
Accomplishments
- Retail Sales Training, Circle Collective, 10/01/24-Present, Completed a youth retail training programme focused on real customer service experience. Gained valuable skills in sales, customer engagement, teamwork, and professional development.
- Silver Duke of Edinburgh's Award, 2025, Recognised for volunteering 6 months at St Mary’s Hospital, helping patients and supporting staff in the A&E.
Custom
- Gym, fitness, and outdoor endurance challenges
- Exploring global cultures through travel and cooking
- Middle Eastern Dance and music
References
References available upon request.
Timeline
Sales Associate
Circle Collective
10.2024 - 05.2025
BSc - Biomedical Science
University of Westminster
09.2024 - 05.2025
Volunteer – A&E Department
St Mary’s Hospital
09.2023 - 02.2024
Agency Worker – Nursery Assistant
Evolve Within Recruitment
11.2022 - 07.2023
Freelance Interpreter– Persian
Talking Heads Agency
01.2021 - 08.2022
Level 3 Diploma - Access to Medicine
Morley College
Level 2 NVQ Certificate - Customer Service
City & Guilds
GCSE’s - AAABBC
Kingsbury High School
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