Diana Nicoleta Pantir
Cheltenham
Summary
Organized professional with expertise in customer service, office administration, and appointment scheduling. Proven track record of enhancing team efficiency through strong interpersonal skills and adaptability. Recognized for meticulous attention to detail and consistent punctuality.
Overview
8
8
years of professional experience
Work history
Massage therapist/receptionist
Balance Massage& Wellness
London
09.2022 - 01.2026
- Customised massage techniques for each patient's needs and goals.
- Listened actively to patients to understand pain points and provide appropriate solutions.
- Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
- Kept working area and equipment clean and orderly.
- Registered and updated client information on database to maintain accuracy.
- Supported individuals and couples with variety of massage services.
- Delivered front of house duties with warm and professional manner.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Dealt with emergencies calmly and professionally.
Supervisor
Atalian Servest
Thurrock, Essex
03.2022 - 09.2022
- Monitored compliance with workplace policies and safety objectives.
- Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
- Established and enforced stringent standards of cleanliness and organisation.
- Led team of 17 in absence of Head Supervisor.
- Tracked employee productivity, performance and task completion.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
- Aligned day-to-day activities with targets set by upper management.
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
- Managed staff rotas, planning workloads effectively and strategically.
Data Entry Assistant
All Businesses Management SRL
Bucharest, Romania
10.2019 - 08.2021
- Quality checked information entered and promptly corrected errors.
- Recommended implementation of automation tools for repetitive data entry tasks.
- Maintained client confidentiality by handling all sensitive information in compliance with GDPR.
- Corrected any data entry errors to prevent duplication or data degradation.
- Kept optimal data quality levels to prevent critical errors and support team performance targets.
- Trained junior staff on touch typing techniques, improving average team speeds.
- Sent completed entries to Data Managers for evaluation and final approval.
- Photocopied, scanned and printed relevant data for manager.
Front of House Team Member
Gingerbread House
Brasov, Brasov, Romania
06.2018 - 08.2019
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Recorded daily transaction information using POS systems, enabling stock success monitoring.
- Regularly restocked, arranged and organised merchandise across front aisles to drive product sales.
- Performed accurate, thorough cash counts at store opening and closing, maintaining correct float records.
- Enabled smooth-running shop floor processes, ensuring signage and pricing accuracy for customer clarity.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Education
NVQ Level 3 - Anatomy, Physiology and Body Massage
London School of Massage
LondonNVQ Level 2 - Infection Prevention for Complementary Therapies
London School of Massage
London, ENGA-Levels - Philology
Saint Nicholas High-school
Gheorgheni, RomaniaSkills
- Outstanding customer service
- Office administration
- Appointment scheduling
- Interpersonal skills
- Adaptability
- Teamwork
- Attention to Detail
- Organised and reliable
- Punctual
Languages
Romanian
Native language
English
Fluent
Timeline
Massage therapist/receptionist
Balance Massage& Wellness
09.2022 - 01.2026
Supervisor
Atalian Servest
03.2022 - 09.2022
Data Entry Assistant
All Businesses Management SRL
10.2019 - 08.2021
Front of House Team Member
Gingerbread House
06.2018 - 08.2019
NVQ Level 2 - Infection Prevention for Complementary Therapies
London School of Massage
A-Levels - Philology
Saint Nicholas High-school
NVQ Level 3 - Anatomy, Physiology and Body Massage
London School of Massage