Summary
Overview
Work history
Education
Skills
Languages
Timeline
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DIANA MONTEIRO

DIANA MONTEIRO

Plymouth,England

Summary

As a committed university student, I am currently seeking employment. I am in my second year of university in marketing. I am dedicated to applying my skills to advance a company's mission and to acquire experiences that will contribute to my career growth and knowledge.

Overview

3
3
years of professional experience

Work history

Waiter

Taskinha
Plymouth, United Kingdom
02.2023 - Current
  • Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction
  • Answered phones politely and promptly while accurately recording and confirming reservations
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times
  • Retained knowledge of current menu selections for accurate, reliable customer guidance
  • Maintained excellent customer satisfaction by providing friendly, attentive and proactive service
  • Examined tables before service, ensuring tables held sufficient supplies of condiments, menus, salt and pepper
  • Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.

Sales assistant

Allum&Sidaway jewellers
Plymouth, England
06.2024 - 08.2024
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Organised displays to promote inventory and encourage customer purchases.
  • It is recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
  • Oversaw correct pricing, functioning and display of items put up for sale.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Resolved customer inquiries for returns, exchange of merchandise or refunds following organisational guidelines.

Cleaner

Innovation Team
Devon
05.2022 - 09.2022
  • My first job in the UK was as a cleaner in caravan parks
  • After some time progressed to work in leisure facilities and in a spa where I gained a lot of experience with customer support as I was always in contact with the public
  • Always completed cleaning projects on time, maintaining customer satisfaction and loyalty.

Store Worker

Zara
Porto
01.2022 - 04.2022
  • My first job in Portugal was in the logistics area at the Zara store
  • I started by being in the warehouse part and towards the end of this period I was a few times as a store assistant
  • Cleaned and maintained warehouse in compliance with safety standards.

Education

Marketing

University of Plymouth
Plymouth
09.2022 -

Skills

    Cleaning supply stocktaking

  • Cleaning quality inspections
  • Sanitisation regulations
  • Mopping
  • Public Speaking
  • Ability to Work in a Team
  • Highly Motivated
  • Customer Service
  • Product knowledge
  • Stock counting
  • Refund and exchange processing
  • Product demonstrations
  • Cash management
  • Confident communicator
  • Sales techniques
  • Payment Processing

Languages

Portuguese
Native
English
Fluent
Italian
Intermediate
Spanish
Elementary

Timeline

Sales assistant

Allum&Sidaway jewellers
06.2024 - 08.2024

Waiter

Taskinha
02.2023 - Current

Marketing

University of Plymouth
09.2022 -

Cleaner

Innovation Team
05.2022 - 09.2022

Store Worker

Zara
01.2022 - 04.2022

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DIANA MONTEIRO