Diana Matviienko

• Managing staff scheduling and workforce planning for a team of 12 employees
• Overseeing procurement and inventory management for kitchen, bar, and coffee operations
• Preparing and analyzing daily and weekly financial reports, including expenses and revenue
• Planning and executing venue decoration in line with seasonal events and brand standards
• Supervising social media presence and basic marketing activities
• Developing seasonal beverage concepts, overseeing menu design, and coordinating printing
• Leading team meetings to improve operational performance, employee engagement, and internal communication
• Professional training for new baristas

• Ensured customer satisfaction by providing top-quality coffee and beverages.
• Maintained cleanliness of the café area whilst preparing orders.
• Provided a welcoming atmosphere to customers, promoting return visits.
• Managed high volume orders during peak hours maintaining quality of service.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Demonstrated proficiency in operating espresso machines with precision and care.

• Maintained and operated espresso machines, blenders and commercial coffee brewers.
• Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Ordered, received and stocked additional retail products, for improved cafe turnover potential.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.

•Created ideas for social media

•Customer service

• Checking all deliverie

•Created speciality drinks according to exact customer requests and preferences.

•Trained new team members with positive reinforcement and respectful, motivational coaching.

Created ideas for social media, customer service, teaching new stuff, checking all deliveries