Diana Mangono
London
Summary
I am a Development and Engagement Lead specialising in internal communications, organisational learning, culture transformation, and workforce capability. I am recognised for designing and delivering people and communication initiatives that strengthen the employee experience, enhance performance, and build inclusive, future‑ready teams.
I excel at influencing senior stakeholders (up to Director/MD level), navigating complex organisational challenges, and producing clear, compelling communication across digital channels including newsletters, Viva Engage, SharePoint, and AI‑enabled platforms. With a strong grounding in strategic thinking, change management, and risk‑aware planning, I translate complex information into persuasive, insight‑led narratives that support decision‑making and drive organisational strategy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Head of People Development, Learning & Engagement
Department For Work & Pensions
London
2023.12 - Current
- Led people, culture, and communication initiatives for 523 staff, increasing employee satisfaction from 22% to 87% within six months through targeted engagement strategies and clear, consistent messaging.
- Designed strategic capability frameworks that aligned nationwide workforce performance standards with organisational goals, strengthening governance, risk awareness, and operational readiness.
- Produced high‑impact communication materials and delivered multi‑tier workshops that embedded national directives and clarified complex policy changes across all staff grades.
- Drove cross‑functional collaboration by coordinating district‑wide performance and communication workshops, improving information flow and ensuring alignment across multiple business units.
- Implemented AI‑enabled learning and communication tools, enhancing digital capability and improving employees’ job‑search outcomes, confidence, and career progression.
- Established a district‑wide employee development and communication framework, creating consistency in performance messaging and capability expectations.
- Provided one‑to‑one coaching and skill‑gap analysis, distilling complex performance information into accessible, actionable career guidance.
- Delivered targeted engagement campaigns that improved team morale, strengthened leadership communication, and enhanced productivity across the region.
- Used data‑driven insights to refine communication products, evaluate programme effectiveness, and support senior leadership decision‑making.
Programme Officer
Safe Life Uganda
, Uganda
2021.03 - 2023.11
- Developed national communication campaigns and educational content that reached 2,500+ schools, improving understanding of health, treatment, and stigma reduction across diverse communities.
- Coordinated large‑scale youth engagement, communication events, and health outreach programmes that strengthened public awareness and stakeholder collaboration.
- Led communication and logistics for donation and supply‑chain initiatives supporting vulnerable families, improving transparency, engagement, and community participation.
- Supported the roll‑out of the Treatment Support Fund by developing accessible communication materials for individuals with complex medical needs (sickle cell, TB, HIV/AIDS).
- Used monitoring and evaluation data to refine programme delivery, inform strategic improvements, and increase operational impact.
Business Development Executive
EMP Advisors
, London
2021.03 - 2021.09
- Designed capability‑building guides, service‑delivery frameworks, and communication assets that improved organisational issue‑resolution time by 30%.
- Strengthened stakeholder engagement by producing targeted communication materials that clarified services and improved client understanding.
- Increased client acquisition by 20% through persuasive communication strategies, tailored presentations, and relationship‑based engagement.
Education
Bachelor of Science - International Business
University of Kent
Canterbury 2016.09 - 2019.07
CMI Level 5 Diploma in Leadership & Management -
Chartered Management Institute
LondonSkills
Strategic Communication & Engagement
- Employee communications
- Complex information translation into clear, compelling narratives
- Communication planning, content design, and channel management
- Storytelling, message development, and audience‑tailored engagement
- Influencing and advising senior leaders (up to Director/MD level)
- Cross-functional collaboration
- Partnering with leadership on strategic priorities, workforce planning, and organisational initiatives
- Managing sensitive, complex, or high‑risk communication issues with sound judgement
- Communication alignment
- Supporting change and transformation projects
- Designing frameworks, workshops, and messaging to build organisational capability
- Culture transformation
- Embedding consistent messaging that strengthens governance and compliance
- Supporting organisational control frameworks and policy alignment
- Ensuring accuracy, clarity, and integrity of communication outputs
- Creating and interpreting performance reports
- Using insight and analytics to shape communication strategies
- Refining content through evidence‑based recommendations
- Digital communication tools
- Content creation, video scripting, and basic video editing
- Familiarity with AI‑enabled learning and communication tools
- CMI Level 5 qualified in Leadership & Management
- Coaching and development
- Driving performance improvement through clear communication
- Building inclusive, high‑performing, future‑ready teams
Affiliations
- Cooking, Gym, Fundraising, Praise & Worship, Mentoring
Accomplishments
- Increased employee satisfaction from 22% to 87% within six months by delivering targeted engagement and communication initiatives for a workforce of 523 staff.
- Designed and delivered a nationally adopted capability framework, strengthening performance consistency, governance, and organisational readiness across all grades.
- Successfully implemented AI‑enabled learning and communication tools that improved digital confidence, job‑search skills, and career progression outcomes for diverse employee groups.
- Delivered district‑wide communication workshops aligning senior leaders and operational teams, resulting in improved cross‑functional collaboration and clearer understanding of strategic priorities.
- Led culture‑building initiatives that strengthened cohesion, increased productivity, and improved communication flow across multiple business units.
- Produced high‑impact communication materials and compelling narratives that helped senior leaders communicate complex policy changes with clarity and confidence.
- Developed large‑scale communication campaigns in Uganda that reached 2,500+ schools, enhancing public awareness of health issues and reducing stigma around treatment and prevention.
- Created capability‑building communication assets that reduced service resolution time by 30% and improved operational efficiency in client‑facing environments.
- Increased client acquisition by 20% through tailored, narrative‑driven communication strategies and stakeholder engagement.
Timeline
Head of People Development, Learning & Engagement
Department For Work & Pensions
2023.12 - Current
Programme Officer
Safe Life Uganda
2021.03 - 2023.11
Business Development Executive
EMP Advisors
2021.03 - 2021.09
Bachelor of Science - International Business
University of Kent
2016.09 - 2019.07
CMI Level 5 Diploma in Leadership & Management -
Chartered Management Institute