Diana Lee
Newhall,South Derbyshire
Summary
Service-focused hospitality professional ready to help others and meet customer needs. Polite and professional with many years experience of working with the general public. Hard working with strong verbal communication and excellent social skills and a team player.
Overview
26
26
years of professional experience
Work History
Sure Start Volunteer and Parent Helper
East Staffordshire Childrens Centre
Burton Upon Trent, East Staffordshire
- Sparked creativity and imagination by helping children discover new things through play.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Modelled appropriate social behaviours, promoting empathy, kindness and concern for others.
- Administered medicine following parents' directions, and cared for children in case of illness or injury.
- Established rapport with families and delivered comprehensive progress reports.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Conducted risk assessments for activities to uphold Health and Safety.
- Thoroughly cleaned and disinfected play areas to control health risks.
Casual Creche Worker
Derbyshire County Council
Swadlincote , South Derbyshire
02.2007 - 04.2012
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Gave direct instructions to manage behaviour, maintaining positive learning environments.
- Practiced child protection and health and safety measures to comply with guidelines.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
School Photographer
Braiswick Photographic Company
Mansfield , Nottinghamshire
08.1997 - 08.2000
- Set-up equipment and performed test shots of subject or location.
- Integrated scenery, background and proper lighting to enhance photography results.
- Collaborated with other photographers during large-scale events.
- Demonstrated professionalism in dealing with clients to achieve customer satisfaction.
- Organising school photography sessions.
- Taking individual/group/team photographs all ages.
Health Care Assistant
Boots the Chemist
Coventry , West Midlands
01.1995 - 07.1997
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Tagged products quickly and accurately with price tags and stickers.
- Carried out active selling from initial customer greeting.
- Boosted product sales by offering selection guidance to customers.
- Built rapport with new and existing customers to boost client retention.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Demonstrated product usage and features to customers.
- Accepted card, cash and cheque payments in POS register system.
General Assistant
Watersmeet Hotel
Woolacombe, Devon
04.1986 - 08.1988
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided menu and offered recommendations to complement dining experience.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Implemented deep cleaning techniques to promote guest health and safety.
- Delivered extra linen and toiletries to meet guest needs.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Trained new room attendants on company policies and cleaning procedures.
- Vacuumed and dusted reception areas and walkways.
- Delivered outstanding service to boost customer retention and referrals.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Addressed guests' problems and fulfilled special requests.
- Completed smooth housekeeping with exceptional planning and quality assurance.
Education
N.V.Q City&Guilds level 3 - Early Years
Burton and South Derbyshire College
Burton 09/2005 - 11/2006
ASDAN level 2 - Community Volunteering
East Staffordshire Childrens Centre
01/2003 - 07/2003
Chartered Institute of Environmental Health - Foundation Certificate in Food Hygiene
East Staffordshire Childrens Centre
Burton Upon Trent 04/2004 - 05/2004
GCSEs - Art and Craft,3D studies, photography
Tile Hill College of Further Education
Coventry 09/1988 - 07/1989
Youth Training Scheme - Photography
Warwickshire County Council
Royal Leamington Spa, Warwickshire 09/1985 - 04/1986
O Levels and CSE s - English Literature, English Language, Mathematics, History, Art, Biology,German
Finham Park Comprehensive
Coventry 09/1980 - 07/1985
Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Flexible and Adaptable
- Excellent Communication
- Interpersonal Communication
- Multitasking Abilities
- Safe food handling
- Dietary requirement awareness
- Customer service
Timeline
Casual Creche Worker
Derbyshire County Council
02.2007 - 04.2012
School Photographer
Braiswick Photographic Company
08.1997 - 08.2000
Health Care Assistant
Boots the Chemist
01.1995 - 07.1997
General Assistant
Watersmeet Hotel
04.1986 - 08.1988
Sure Start Volunteer and Parent Helper
East Staffordshire Childrens Centre
N.V.Q City&Guilds level 3 - Early Years
Burton and South Derbyshire College
09/2005 - 11/2006
ASDAN level 2 - Community Volunteering
East Staffordshire Childrens Centre
01/2003 - 07/2003
Chartered Institute of Environmental Health - Foundation Certificate in Food Hygiene
East Staffordshire Childrens Centre
04/2004 - 05/2004
GCSEs - Art and Craft,3D studies, photography
Tile Hill College of Further Education
09/1988 - 07/1989
Youth Training Scheme - Photography
Warwickshire County Council
09/1985 - 04/1986
O Levels and CSE s - English Literature, English Language, Mathematics, History, Art, Biology,German
Finham Park Comprehensive
09/1980 - 07/1985
Similar Profiles
Megan Nicole SmithMegan Nicole Smith
Independent HR Consultant at The Arc of South East Iowa - Bill Reagan ChildrensIndependent HR Consultant at The Arc of South East Iowa - Bill Reagan Childrens
Tracey YoungTracey Young
Enrolment Officer at Bubup Womindjeka Family Childrens CentreEnrolment Officer at Bubup Womindjeka Family Childrens Centre
Eruni HarryEruni Harry
Childcare Provider at West End Childrens CentreChildcare Provider at West End Childrens Centre
Patryk Jerzy SoltysPatryk Jerzy Soltys
Chemical mixing operative at 2K PolymerChemical mixing operative at 2K Polymer
Sushil Marcus RogersSushil Marcus Rogers
Commissions Manager at A1 Comms LtdCommissions Manager at A1 Comms Ltd