Diana Ladejobi

Responsible for the efficient delivery of administrative support to two clinicians and an ENT consultant across two UK clinics.

Key Responsibilities:

● Patient & Clinic Support

- First-line contact for patient enquiries, offering high-quality service and support
- Maintained and updated patient records and clinic schedules
- Arranged translation services when required
- Managed consultant diaries and clinic logistics

● Administrative & Financial Operations

- Generated monthly management reports and financial data for review
- Supported invoicing for insurance and legal medical companies
- Assisted Management Accountant with data processing and report preparation

- Monitored account activity, detected discrepancies promptly.

- Enhanced financial efficiency by streamlining invoice processing.

● Performance & Reporting

- Regularly exceeded enquiry-to-appointment conversion targets
- Consistently surpassed KPI benchmarks, contributing significantly to company revenue

● Staff Training & Development

- Trained new and existing staff on CRM systems and internal procedures
- Reviewed and ensured accuracy of patient records and consultant reports
- Delivered external presentations and supported strategic partners
- Typed consultant dictations, managed meeting minutes, and oversaw office supplies

Supported clinic operations and delivered high-level reception and customer service.

● Duties:

- Managed front-of-house operations in a busy multi-disciplinary clinic
- Handled appointment bookings, phone calls, post, and guest hospitality
- Provided administrative support to healthcare professionals