Diana Ivanova
Wigan
Summary
Experienced finance professional with expertise in invoice processing, purchase order matching, and month-end accruals. Demonstrates proficiency in Oracle ERP and Excel, ensuring accurate supplier statement reconciliation and effective documentation verification. Adept at resolving supplier queries and supporting cost management through detailed organisation and attention to detail. Committed to enhancing financial reporting processes and compliance standards while pursuing opportunities for career advancement in finance.
Overview
17
17
years of professional experience
Work history
IFM Business Support Administrator / Finance Site
DHL Supply Chain
Manchester
03.2024 - 12.2025
- - Processed invoices in high-volume finance environment, resolving discrepancies directly with suppliers.
- - Raised and coordinated daily Purchase Orders (POs) in Oracle, ensuring correct coding and workflow approvals.
- - Responded to regular supplier enquiries relating to payment status, missing documents and compliance requirements.
- - Completed monthly supplier statement reconciliations, identifying issues and issuing remittance updates.
- - Supported monthly accruals for engineering services across multiple IFM-managed sites.
- - Prepared monthly IIP internal recharge reports, ensuring accurate internal cost allocation.
- - Reviewed supporting documentation (POs, service reports, signatures) before invoice processing to maintain compliance.
- - Collaborated with finance, procurement and operational teams to maintain accurate reporting and support audits.
- Developed standard operating procedures for streamlining repetitive tasks effectively.
Customer Service Assistant
Wigan Council Libraries
Wigan
04.2022 - 12.2023
- - Delivered customer support to wide range of daily visitors, assisting with account updates, digital services and general enquiries in fast-paced environment.
- - Processed daily transactions and maintained accurate internal records, ensuring smooth library operations and consistency.
- - Assisted customers across phone, email and in-person channels, resolving enquiries efficiently and maintaining high service standards.
Customer Care Advisor
Suits Me Ltd
07.2021 - 02.2022
- - Handled high volume of customer account enquiries via phone, email and live chat, maintaining professionalism and service quality.
- - Completed administrative tasks, updated customer records and followed compliance procedures to ensure accurate account management.
- - Provided product information and guidance, helping customers understand services and supporting successful resolutions.
Fulfilment Associate
Amazon UK
03.2020 - 06.2021
- - Processed, scanned and organised large volumes of stock per shift, consistently meeting productivity and accuracy targets.
- - Followed operational and safety procedures, contributing to efficient workflow within fulfilment centre.
Self-Employed Sales Representative
KNTLOGISTIC LTD
02.2017 - 02.2020
- - Managed online order processing, product listings and customer communication, ensuring prompt responses and accurate updates.
- - Handled returns, deliveries and account updates, maintaining smooth operations and positive customer experience.
Accounts Administrator
BNP Paribas Personal Finance, Bulgaria
07.2012 - 03.2016
- - Prepared financial documents, contract updates and account summaries, ensuring accuracy and timely completion.
- - Responded to vendor enquiries and supported daily administrative workflows within finance environment.
Debt Review Specialist
BNP Paribas Personal Finance, Bulgaria
02.2009 - 07.2012
- - Managed overdue customer accounts, negotiated repayment arrangements and documented activity clearly.
- - Liaised with the Litigation team on escalated cases, ensuring compliance and consistency in case handling.
Education
BSc (Hons) - Business Management
Solent University
Manchester 09.2025 -
Skills
- - Invoice Processing & PO Matching
- - Month-End Accruals & Cost Support
- - Supplier Statement Reconciliation
- - IIP Internal Recharges
- - Weekly & Monthly Finance Reporting
- - Oracle ERP
- - Excel (basic to intermediate)
- - Supplier Query Resolution
- - Documentation Verification & Compliance
- - Attention to Detail & Organisation
Languages
English
Fluent
Bulgarian
Native
Timeline
BSc (Hons) - Business Management
Solent University
09.2025 -
IFM Business Support Administrator / Finance Site
DHL Supply Chain
03.2024 - 12.2025
Customer Service Assistant
Wigan Council Libraries
04.2022 - 12.2023
Customer Care Advisor
Suits Me Ltd
07.2021 - 02.2022
Fulfilment Associate
Amazon UK
03.2020 - 06.2021
Self-Employed Sales Representative
KNTLOGISTIC LTD
02.2017 - 02.2020
Accounts Administrator
BNP Paribas Personal Finance, Bulgaria
07.2012 - 03.2016
Debt Review Specialist
BNP Paribas Personal Finance, Bulgaria
02.2009 - 07.2012