DIANA HURP
Shrewsbury,Shropshire
Summary
Performance and Quality Management Professional experienced in driving projects from conception to completion and leading teams to achieve operational goals. Delivered improvements in customer satisfaction and optimised processes through effective communication and relationship-building across all levels. Focused on strategic planning and resource management to enhance team performance and organisational success.
Overview
24
24
years of professional experience
Work History
Teaching Learning and Assessment Manager
Nova Training
04.2025 - Current
- Manage and monitor quality assurance processes across multiple sites to ensure all learning policies and procedures meet learner needs and organizational standards.
- Lead a comprehensive schedule of deep dives, internal inspections, and audits, incorporating feedback from learners, staff, and employers to drive continuous improvement.
- Produce the annual Self-Assessment Report (SAR) and maintain a robust Quality Improvement Plan (QIP) in alignment with the annual quality cycle.
- Evaluate educational provision against the Education Inspection Framework (EIF) and ensure readiness for Ofsted inspections
- Utilise data analysis to manage performance, identify relevant issues, and implement corrective actions to meet company KPIs.
- Support the delivery of high-quality study programmes and apprenticeships, focusing on reducing NEET (Not in Education, Employment, or Training) and supporting learners with High Needs/SEN.
- Allocated to specific centres as IQA, providing quality assurance support through sampling, auditing, coaching, and mentoring to enhance learning outcomes.
- Mentored and coached programme staff, conducting Observations of Teaching, Learning, and Assessment (OTLA) to elevate educational delivery standards annually.
- Coordinate targeted CPD activities and utilise Internal Quality Assurance (IQA) staff to enhance the quality of teaching and curriculum delivery.
- Conduct regular learning walks across various programme areas to identify and share best practices while addressing areas for development.
- Oversee the Matrix accreditation process and subsequent updates to maintain high standards of service.
- Monitored staff performance and developed improvement plans.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Cultivated work environment centred on personal responsibility and continuous improvement, fostering high-quality results.
Team Leader
UNITY
04.2023 - 03.2025
- - Performance and line management of a team of 8 Job Coaches, designing and implementing new systems and procedures, working with IT colleagues to develop referral system and participant MIS system, networking with existing and potential referral partners and engaging with colleagues across the organisation to increase referrals to the team. Tracking performance against multiple contracts, including outcomes for health, training and employment.
- - Compliance and quality assurance of participant records to ensure they meet contractual requirements.
- Embedded across organisation to foster collaboration, enhancing team effectiveness and customer outcomes.
- Monitored budget across 4 projects, reporting quarterly on progress towards targets and future spending projections.
- Managed organisational customer record update by liaising with the housing team to meet targets and verifying that the Power BI dashboard was fit for purpose and accurate.
- Executed marketing campaigns to increase brand visibility and engagement with target audiences.
- Contributed to community housing initiatives for local residents.
Senior Job Coach Support Officer
Community Housing
11.2021 - 03.2023
- Led team of Job Coaches to deliver tailored support for unemployed individuals on Building Better Opportunities project.
- Coordinated one-on-one meetings and sessions to discuss career opportunities based on skills, strengths and preferences of clients.
- Conduced evaluations for career and training programmes, amending appropriately to suit individual strengths and weaknesses.
- Organised careers fairs and employer presentations, connecting clients with potential employers and industry experts.
Training Centre Manager
Community Housing
01.2021 - 10.2021
- Managed a team of tutors delivering short courses via AEB. Developed a marketing plan and established relationships with external partners.
- Managed daily operations of the centre, overseeing staff performance and facility maintenance for optimal functioning.
- Oversaw daily operations to align with centre vision and maintain best practices and quality standards.
- Controlled daily workload based on current centre priorities.
Apprenticeship Quality Assurer
Reaseheath College
01.2018 - 12.2020
- - Led internal and external ESFA audits between college and private training provider, enhanced use of OneFile eportfolio, collaborated with EPAOs and curriculum and assessment teams to implement processes for end-point assessment approval, contributed to self-assessment report, monitored progress towards quality improvement plan, and conducted observations of teaching, learning, and assessment in classroom and workplace.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Assessor Coordinator
Reaseheath College
01.2018 - 12.2020
- Led team of 8 assessors, developed links with curriculum teams and employers, reviewed systems and documentation to comply with funding bodies and accurately reflect learner journey, monitored apprentice progress using RAG process, identified interventions for at-risk apprentices to ensure timely completion of apprenticeship frameworks and standards.
- Demonstrated fair, meticulous and swift approach to assessment, maintaining high quality marking while adhering to tight deadlines.
- Provided written feedback on progress and reason for final mark as required by assessment.
- Showed exceptional record-keeping, multitasking and dispute-resolution abilities to keep assessment processes running smoothly.
Quality and Compliance Coordinator
Reaseheath College
01.2018 - 12.2020
- Analysed PDSAT and FRM reports, resolved compliance issues, and conducted file and e-portfolio audits to enhance quality assurance processes.
- Managed the implementation of compliance software tools to streamline monitoring and reporting.
- Drafted inspection reports outlining necessary actions.
- Observed operations to evaluate standards and compliance.
Office Manager
Evolution Surveys
10.2017 - 12.2017
- - Assisted in establishing office layout and organisation for improved functionality.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
Senior Assessor
North Shropshire College
05.2017 - 10.2017
- Led team of 12 assessors to ensure on-time completion of apprenticeships.
- Assisted with claims processing and coordinating necessary documentation.
- Demonstrated fair, meticulous and swift approach to assessment, maintaining high quality marking while adhering to tight deadlines.
- Verified amounts and endorsements on cheques and examined cash to prohibit acceptance of counterfeit bills.
Progress Coach
Telford College of Arts and Technology
09.2016 - 05.2017
- Identified 'at risk' learners and selected intervention strategies, fostering collaborative relationships with parents and colleagues to support learner progress.
Office Manager
Boulton's Coaches
01.2016 - 09.2016
- - Managed enquiries, coordinated bookings, processed invoices, and organised driver schedules.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Handled incoming calls and correspondence, providing timely responses to enquiries and bolstering company communication.
Work Based Learning Coordinator
Herefordshire and Ludlow College
02.2014 - 12.2015
- Led team of 12 assessors and IQAs, chaired team and standardisation meetings, conducted practice observations and audits of assessment records, developed employer relationships to enhance collaboration.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Quality Improvement Officer
Shropshire Council
12.2001 - 02.2014
- Monitored and evaluated work-based learning assessors across vocational teams (apprenticeships and study programmes) to standardise and enhance assessment practices, ensuring consistency and quality in learner outcomes.
- Managed team of junior officers, providing leadership and guidance for operational efficiency.
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
IV Coordinator
Shropshire Council
12.2001 - 02.2014
- Managed 5 assessors to ensure frameworks were completed on schedule.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between departments, streamlining workflow and enhancing team collaboration.
Assessor
Shropshire Council
12.2001 - 02.2014
- - Managed caseload of learners, facilitating timely completion of qualifications and frameworks.
- Provided written feedback on progress and reason for final mark as required by assessment.
Education
GCSEs - English Language & Literature, RE, French, German & Maths, European Studies, Home Economics, Physics
Mary Webb School
Pontesbury06-1989
Skills
- Curriculum design
- Assessment strategies
- Quality assurance
- Data analysis
- Process enhancement
- Continuous improvement
- Leadership
- Management
- Team leadership
- Problem Solving
- Collaboration
- Mentoring and coaching
- Relationship building
- Communication
- Mentoring support
Qualifications
- A1 and V1
- City & Guilds 7407 (Adult Teaching Certificate)
- Level 2 Functional Skills ICT
- Level 2 Certificate in Lean Management Techniques
- Business Administration Level 4
- Management Level 3 NVQ
- Designated Safeguarding Lead
- IOSH Managing Safely
Timeline
Teaching Learning and Assessment Manager
Nova Training
04.2025 - Current
Team Leader
UNITY
04.2023 - 03.2025
Senior Job Coach Support Officer
Community Housing
11.2021 - 03.2023
Training Centre Manager
Community Housing
01.2021 - 10.2021
Apprenticeship Quality Assurer
Reaseheath College
01.2018 - 12.2020
Assessor Coordinator
Reaseheath College
01.2018 - 12.2020
Quality and Compliance Coordinator
Reaseheath College
01.2018 - 12.2020
Office Manager
Evolution Surveys
10.2017 - 12.2017
Senior Assessor
North Shropshire College
05.2017 - 10.2017
Progress Coach
Telford College of Arts and Technology
09.2016 - 05.2017
Office Manager
Boulton's Coaches
01.2016 - 09.2016
Work Based Learning Coordinator
Herefordshire and Ludlow College
02.2014 - 12.2015
Quality Improvement Officer
Shropshire Council
12.2001 - 02.2014
IV Coordinator
Shropshire Council
12.2001 - 02.2014
Assessor
Shropshire Council
12.2001 - 02.2014
GCSEs - English Language & Literature, RE, French, German & Maths, European Studies, Home Economics, Physics
Mary Webb School