Diana Guzman
Bournemouth,England
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Babysitter
Gerardo Romero
London, Southwark
06.2019 - 12.2020
- Consistently maintained safe and hazard-free environment for optimum child safety and security.
- Communicated with parents regularly, providing comforting updates on child's happiness, safety and wellbeing.
- Followed parent's instructions to maintain routines and schedules.
- Arrived at agreed locations on-time and ready to work for reliable service.
- Adapted to last-minute requests and changes from parents by maintaining flexible schedule.
- Collected children from school and extra-curricular activities at set times.
- Maintained appropriate control of children through confident communication and positive encouragement.
Guido's Grill
Guido Medellin
London, Southwark
03.2020 - 08.2023
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Provided menu and offered recommendations to complement dining experience.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Greeted and escorted guests to tables.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
GCSEs - English, Maths, Science, Religious Education, Physical Education,Art, Design Technology ,Spanish,
09/2015 - 07/2019
- Member of [Student council] I carried out activities like speak on behalf of students to our leaders and teachers about feedback and now ideas to improve the school environment.
- Elected Captain of the volleyball team every Wednesday after school
- Elected to student principal in Year 9 by my class
A-Levels - Graphic Design, Spanish, Criminology
09/2019 - 07/2021
Diploma of Higher Education - Architecture
09/2021 -
- Member of surf society and latin society
- Member of library student help team, in my spare time I work in my uni library, doing tasks like sorting the misplaced books etc
Skills
- Teamwork
- Excellent communication
- Efficient multitasking
- Adaptable
- Creative problem-solving
- Dependable
Languages
English
Fluent
Spanish
Fluent
Timeline
Guido's Grill - Guido Medellin
03.2020 - 08.2023
Babysitter - Gerardo Romero
06.2019 - 12.2020
Ark All Saints Academy - GCSEs, English, Maths, Science, Religious Education, Physical Education,Art, Design Technology ,Spanish,
09/2015 - 07/2019
saint francis xavier sixth form college - A-Levels, Graphic Design, Spanish, Criminology
09/2019 - 07/2021
Arts University Bournemouth - Diploma of Higher Education, Architecture
09/2021 -
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