Summary

Overview

Work History

Education

Skills

References

Timeline

Diana Gotca

South Mimms

Summary

Accomplished and entrepreneurial retail expert with strong background in Luxury Brands. Consistently exceeded goals. Increased client retention by more then 30% by delivering world class service and hosting numerous client events that generated additional 40% in revenues. Areas of expertise include, clienteling, training and developing teams, visual execution and sales.

Overview

years of professional experience

Work History

VBB and QB

PR and IR

12.2021 - 05.2025

Maintained an up-to-date investor database, ensuring accurate contact information for efficient communication distribution.
Organized successful investor conferences and events, fostering networking opportunities and strengthening relationships with key stakeholders.
Developed and maintained strong relationships with clients to maximize satisfaction.
Studied financial documents to identify potential areas needing improvement.

Sales Representative

Christian Dior

08.2018 - 09.2021

Created and implemented store displays, promoting sales and growth.
Exceeded monthly sales goals by 20% through successful outreach.
Developed customized sales techniques to successfully sell and upsell.
Kept up-to-date with regional market and fashion industry trends to optimize marketing and sales plans.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Over 3 years established a strong client book of 857 clients and 3 of them Elite level.

Supervisor and Visual Lead

Bally Switzerland

01.2015 - 08.2018

Awarded “no 1 sales performer of the Year” in 2016 in recognition of top sales performance Consistently exceeded all personal sales targets and ranked no 1 in all KPI.
Increased client retention by +30% year over year.
Generated over 100,000 in sales through personal client events.
Developed key client relationships that resulted in retaining 10% of the top clients in the company.
Executed all monthly and weekly visual floor sets to maximize all biz opportunities.
Partnered with the merchant team by providing valuable feedback in all product categories.
Selected to mentor, coach, and develop all new hires during the onboarding process.
Ranked 1st in the region for men's shoe sales category as well as ladies' handbag performance.

Sales consultant

Brooks Brothers

02.2014 - 01.2015

Ranked no 1 in sales per hour every month and exceeded all target KPI.
Created a positive work environment, through teamwork and collaboration.
Developed strong client relationships through clienteling, increasing sales by +40.

Assistant Store Manager

Abercrombie & Fitch

12.2011 - 01.2014

Hired, trained and developed a high performing sales team.
Used both internal promotion and external hire to build bench and fill open positions.
Acted as role model and mentor resulting in team exceeding all monthly and yearly targets.
Responsible for all visual execution and moves that increased sale in all departments by 20%.
Led all inventory planning resulting in a decrease of 15% in shrink for 2 consecutive years.

Sales Consultant

Michael Kors

10.2010 - 12.2011

Ranked in the top 10 sales performance in the district.
Exceeded all personal monthly targets and KPI.