Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Gherasim

Birmingham

Summary

Self Starting Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Operations Manager

RJF Furnishings
01.2021 - 06.2023
  • Overseeing financial information and budgets
  • Managing staffing and workflow processes
  • Overseeing supply chain and inventory control
  • Creating company-wide policies
  • Developing long-term excellence initiatives
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Implemented process improvement to shape organisational culture to improve team efficiency, while keeping employees compliant with company policies and procedures.
  • Successfully developed operational strategies to improve performance, which has facilitated the company's ongoing growth and productivity.
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
  • Established annual budgets with measurable, monthly and quarterly goals based on research and development.
  • Conducted quarterly and yearly performance reviews and established goals, increasing efficiency by 25%.
  • Managed a team of 10 people across 4 different departments (sales, customer support, logistics and marketing) to ensure that all operational functions were carried out properly and efficiently.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Identified and resolved unauthorised, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with external vendors and suppliers and negotiated contracts with to obtain more advantageous terms, resulting in reduced budgetary expenditures.
  • Implemented business strategies, boosting long term business success, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Coordinator

RJF Furnishings
01.2020 - 01.2021
  • Provided direction and guidance to internal teams in order to achieve companies quarterly targets.
  • Observing, reviewing and analysing operations processes to understand number and trends and to identify inefficiencies and areas where improvements could be made. This has enabled me to collaborate with the operations manager to evaluate needs and optimise operational plans leading to a 10% improved efficiency rate.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Motivated and trained employees to maximise team productivity.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Compiled training materials for new employees and tracked skill development, resulting in shorter training time by approximately 2 weeks.
  • In consultation with the general manager and sales manager, I assisted with sales and profit objectives to be set for the branch; I then provided input to strategies to achieve these objectives.
  • Conducted independent incident investigations, determining root causes and suggesting corrective actions.
  • Calculated revenue, sales, and expenses, using financial accounting or spreadsheet software which have allowed me to propose efficient cost cutting strategies for the delivery department as well as the marketing department.

Logistics Coordinator

RJF Furnishings
08.2018 - 01.2021
  • Devised and tracked routing plans and schedules to facilitate safe and timely delivery of goods.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Helped developed strategies to optimise utilisation of available resources, resulting shorter and more cost effective delivery routes by approximately 10-15%.
  • Prepared and documented shipment activities to enable tracking history and maintain accurate records.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimise waste.
  • Conducted investigations and generated monthly performance reports of logistics operations to track and analyse patterns in transportation activity. This helped efficiently identifying areas of improvement such as number of vehicles necessary, different warehouse location required, and earlier start up times for the delivery teams.
  • Strategised best methods and tactics for efficient storage and handling of stock which resulted in a more efficient and cost effective running of the logistics department.
  • Registered suppliers and customers on database to maintain updated roster.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Prepared and presented reports to management on logistics performance.

Victim Awareness Course Support Volunteer

Victim Support
02.2018 - 09.2019
  • Supported the trainer in delivering victim awareness courses to groups of adult offenders.
  • Successfully facilitated interactive sessions that resulted in increased participant engagement and improved understanding of the impact of crime on victims and the community.
  • Provided personalized support to individuals with language barriers, enhancing their ability to comprehend course content and actively participate.
  • Developed a comprehensive referral network with external organizations, ensuring attendees received appropriate support beyond the scope of the victim awareness course.
  • Assisted the trainer with logistical tasks, including setting up the course venue and managing attendee registration.
  • Responded empathetically and professionally when course participants made disclosures of their experiences as victims of crime, providing appropriate support and guidance.

Restaurant Coordinator

Cafe55
04.2016 - 08.2018
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained premise cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on the restaurant's procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.

Education

Bachelor of Arts - Criminology And Psychology

Coventry University
Coventry
05.2018

Skills

  • Solution Development
  • Negotiation
  • Maintaining Compliance
  • Budgeting and Cost Control
  • High-Pressure Environments
  • Complex Problems Analysis
  • Cross-Functional Communication
  • Management
  • Planning and Implementation

Timeline

Operations Manager

RJF Furnishings
01.2021 - 06.2023

Operations Coordinator

RJF Furnishings
01.2020 - 01.2021

Logistics Coordinator

RJF Furnishings
08.2018 - 01.2021

Victim Awareness Course Support Volunteer

Victim Support
02.2018 - 09.2019

Restaurant Coordinator

Cafe55
04.2016 - 08.2018

Bachelor of Arts - Criminology And Psychology

Coventry University

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Diana Gherasim