Diana Gailiunaite

Responsible for day to day running of the business. Implementing and encouraging inclusive and people focused culture, improving communication and strategic management approach. Putting systems in place to allow better financial awareness, Health & Safety and general Look and Feel of food offer.

• Project Managed the Unit as General Manager in order to increase revenue, customer satisfaction and improve service standards
• Implemented systems and SOP's to ensure seamless operation and consistent service
• Reviewed tariff and hospitality offer to meet set financial targets and improved them by over 50%
• Fully responsible for day to day running of the business: Financials, Health & Safety, Client Management, Innovation and Team Development, Payroll & HR
• Supported sister Units within the Company as Health & Safety Auditor to ensure that only highest scores are achieved and Unit is adhering to all aspects of H&S.

• Fully responsible for re-opening of the Unit post Covid (1 year contract)
• Full ownership of all business aspects to ensure smooth operation and productive relationship with the Client
• Managed Team Recruitment & Development, introduced detailed SOP's for all departments, Briefing Sheets, Operational Calendars which allowed team to work in synergy and adapt to a strategic mindset.

• Key Worker throughout Pandemic where I supported the Unit with Covid Safety Management, and implementation of Safe Systems of Work and Procedures prior to the beginning of academic year to ensure that the School and Catering Facilities are fully compliant with Government guidance and staff are working in a safe environment
• I Managed all aspects of Health & Safety, Food Safety and Environment Initiatives for the unit
• I was responsible for all aspects of Human Resources, Payroll, Recruitment, Learning and Development of over 100 employees
• I am very passionate about Quality, Standards and Consistency.

• Managing all aspects of Health & Safety, Food Safety, consistently achieving 95% plus satisfaction score and routinely scoring highest within the Company
• Leading team of over 65 employees and fully responsible for all aspects of HR and team development
• Responsible for creative and bespoke events - Annual Conference for Client, looking after over 1500 Diplomatic guests for a week
• Influential with creating award winning displays and running Client Children's party for over 1800 guests.

• I successfully delivered for Ampersand Events, responsible for achieving only the highest quality customer service standards
• Part of Management Team looking after over 7000 daily guests at HM The Queen's Garden Parties at Buckingham Palace
• Responsible for marketing and visual displays for hospitality and organizing bespoke events
• Acting General Manager in GM's absence and day to day team and Client Management.

• Multi F&B outlet opening, menu, wine list and marketing material creation, P&L management
• Responsible for recruitment, training and development of the F&B team.

• P&L, Sales and Marketing management
• Winner of Hotel Catey Award 2010 (Hotel Restaurant Manager of the Year)
• Winner of AA Rosette and Best Restaurant in Docklands Award 2009
• Responsible for re-training and management of F&B team to be the best in what they do.

• Opening and smooth day to day running of 284 seat Brasserie at the O2 Arena, recruitment, training and management of the team
• P&L and stock management
• VIP events organising including: The Spice Girls, Prince, Barbra Streisand, LA Ice Hockey Team and many more.