Diana Erika Credo

• Support the General Manager in daily operations, ensuring efficiency and adherence to company policies
• Analysed P&L reports to assess financial health, identify cost efficiencies, and drive profitability. Attended P&L meetings with company owners in the General Manager’s absence, presenting insights and contributing to strategic financial discussions.
• Ensure compliance with health regulations by monitoring food safety practices, maintaining high cleanliness standards, and developed action plans for company audits
• Collaborate with the management team to develop strategies for improving customer satisfaction and operational efficiency
• Manage ordering of non-consumable supplies and cost control to maximise profitability, and assisted with inventory management in the bar and kitchen departments
• Implemented budgeting controls to maintain financial stability, including monitoring and managing wage cost percentages.
• Managed recruitment process, brought talented professionals on board.
• Trained staff across FOH departments, implementing training programs for new employees whilst providing ongoing support to existing team members in a positive work environment.
• Effectively addressed guest complaints on the feedback platform, ensuring prompt responses and resolutions.
• Oversee the restaurant's maintenance platform, coordinating repairs, preventive maintenance to ensure a safe, functional, and well-maintained establishment

Manchester (August 2022 - December 2023)

Didsbury (July 2021 - August 2022)

• Provided administrative support to upper management through inventory reporting, budget governance and labour cost control
• Conducted in-depth training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency
• Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties
• Designed employee incentives and recognition schemes to achieve team targets
• Recognised and rewarded outstanding staff performance to boost morale and productivity whilst fostering a positive working and dining environment for up to 600 guests
• Handled customer complaints calmly and professionally to maintain restaurant reputation

• Completed opening and closing management procedures in the absence of the senior management team
• Managed restaurant closing duties, from cleaning dining areas to cashing up servers' transactions
• Trained new wait staff to deliver quality service and uphold brand standards
• Positively impacted guests and team members with a positive can-do attitude
• Improved guests experience through exceptional service
• Shared product knowledge to make targeted recommendations, upsell products and boost transaction value

• Company Overview: (Costa Crociere S.P.A)
• Managed emergency response actions following established procedures for evacuation and passenger safety
• Served high volumes of passengers in fast-paced service environments with exceptional customer care
• Provided exceptional, friendly, and efficient fine-dining service, ensuring quick table turnover while skillfully serving high-quality dishes and beverages with professionalism and attention to presentation
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns
• Performed with energy and enthusiasm to captivate passengers through interactive and show-stopping performances during dinner service
• (Costa Crociere S.P.A)