Diana D'souza
London
Summary
Results-driven Human Resources professional specializing in Learning and Development. Developed HR strategies and initiatives that aligned with overall business objectives, enhancing workforce engagement and productivity. Managed employee relations to foster a positive work environment and addressed grievances effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Human Resources Manager
Jumeriah Carlton Tower and Jumeriah Lowndes
London
07.2024 - Current
- Worked with legal team on policy issues, compliance concerns, grievances and employee complaints.
- Prepared HR reports, summarising key metrics for senior management review and decision-making.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Analysed staff turnover and absenteeism rates, identifying trends and recommending solutions.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Developed HR strategies and initiatives, aligning with overall business strategy.
- Aligned and directed human resources management team to match organisational objectives.
- Administered payroll operations, ensuring accurate and timely processing of salaries and benefits.
- Updated HR policies and procedures manual, ensuring relevance and adherence to current employment legislation.
- Worked with department managers to assess needs.
HR Officer
DO&CO
London
03.2023 - 06.2024
- Working closely with various departments and assisting line managers to understand and implement policies and procedures
- Liaising with a range of people involved in policy areas such as staff performance and health and safety
- Developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures, and absence management
- Advising on pay and other remuneration issues, including promotion and benefits
- ER Focus on Investigations, Disciplinary, Probation reviews, File notes, Mediation, consultation
- Negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions
- Administering maintaining employee records
- Interpreting and advising on employment law
- Dealing with grievances and implementing disciplinary procedures
- Developing HR planning strategies, which consider immediate and long-term staff requirements
- Planning and sometimes delivering training, including new staff inductions
Assistant Manager - Learning and Development
W Doha Hotel & Residences
Qatar
06.2021 - 11.2022
- Carry out all On boarding/Immersion training for all staff
- Develop an effective Training Plan which meets the needs of the property to achieve current fiscal goals and 3-5yr strategic objectives
- Identify areas of improvement through a Training Needs Analysis (TNA) and other sources
- Publish Training Calendar and Course roadmap, ensure maximum attendance and engaged audience for delivered trainings
- Engage and act as liaison with Department Heads for real time training needs, creating agile and current training scenarios
- Coordination with Director of L&D: Structure and monitor annual training budget and variance reporting
- Maintain accurate and current records of all training activities
- Review and monitor departmental training and ensure consistency and quality of training
- Key Player for the FIFA World Cup Qatar 2022 project team to recruit and onboard staff for the Hotel & Media Project.
Learning and Development Specialist
W Doha Hotel & Residences
08.2015 - 04.2021
- Using effective training methods to ensure associates have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
- Ensuring associates receive on-going training to understand guest expectations promoting and informing associates about all training programs
- Observing service behaviours of associates and providing feedback to individuals or manager
- Identifying performance gaps and works with the managers to develop and implement appropriate training to improve performance
- Ensuring all training and development activities and strategically linked to the organization's mission and vision
- Driving brand values and philosophy in all training and development activities
- Monitoring enrolment and attendance at training classes
Intern
Zuari Agro Chemicals Ltd.
04.2014 - 05.2014
Intern
Caculo Group of companies
04.2012 - 05.2012
Intern
GKB Ophthalmic Ltd.
04.2011 - 05.2011
Education
Master of Business Administration - Human Resources
Goa University
2013
Bachelor of Business Administration - Human Resources
05.2013
Skills
- Leadership
- Microsoft Office
- Analysis Skills
- Guest services
- Negotiation Skills
- Performance Management
- Grievance handling
- Policy writing
- Talent acquisition
- Employee relations
- Payroll administration
Certification
- Trainer certificate
- Behavioural Interview Certification
- Microsoft Program certified
Languages
English
Hindi
Internship
- Zuari Agro Chemicals Ltd.-Goa, India
- Caculo Group of companies, -Goa, India
- GKB Ophthalmic Ltd.-Goa, India
Other Information
India, UK Pre-settled Status
Awards
- BBA Topper of the year 2013
- Employee of the year 2019
References
Reference available upon request
Work Experience
Qatar,London
Education
other
Timeline
Assistant Human Resources Manager
Jumeriah Carlton Tower and Jumeriah Lowndes
07.2024 - Current
HR Officer
DO&CO
03.2023 - 06.2024
Assistant Manager - Learning and Development
W Doha Hotel & Residences
06.2021 - 11.2022
Learning and Development Specialist
W Doha Hotel & Residences
08.2015 - 04.2021
Intern
Zuari Agro Chemicals Ltd.
04.2014 - 05.2014
Intern
Caculo Group of companies
04.2012 - 05.2012
Intern
GKB Ophthalmic Ltd.
04.2011 - 05.2011
Master of Business Administration - Human Resources
Goa University