Diana D Silva

• Oversaw guest reservations, inquiries, and check-in processes, ensuring a high standard of customer satisfaction.

• Coordinated various administrative duties, including filing, data entry, and the maintenance of guest records.

• Facilitated effective communication among different hotel departments to promptly address guest needs.

• Processed incoming reservation requests through phone, email.

• Confirmed, modified, or cancelled reservations as necessary, with a focus on accuracy and meticulous attention to detail.

• Documented and updated guest preferences, special requests, and specific requirements.

• Provided guests with comprehensive information regarding available rooms, rates, promotions, and services.

• Utilized hotel management systems (Opera) to oversee room availability and bookings.

• Resolved booking discrepancies, overbookings, and any related system issues.

• Addressed guest inquiries, responding to questions or concerns with professionalism and courtesy.

• Collaborated with the front desk and housekeeping to ensure all guest needs were fulfilled.

• Informed relevant departments of guest arrivals, preferences, and special requirements.

• Managed bookings for British Airways crew and booking agencies.

• Responded to emails efficiently.

• Handled out booking for entire Premier Inn hotels.

• Managed AOFs for third-party bookings.

• Orchestrated seamless IT coordination across group subsidiaries, ensuring all technological requirements were met efficiently.

• Spearheaded the preliminary screening process for potential hires, optimizing talent acquisition.

• Expertly curated candidate shortlists for various IT roles, enhancing recruitment strategies.

• Coordinated interview scheduling, contributing to a streamlined hiring workflow.

• Managed meticulous attendance tracking for IT staff, ensuring accurate timekeeping and productivity.

• Executed the issuance of offer letters to successful candidates, facilitating a positive onboarding experience.

• Diligently monitored and followed up on visa processing for new employees, ensuring compliance and timely start date

• Answer phone calls, emails, and online inquiries about availability, rates, and booking procedures.
• Input customer details, preferences, and special requests into the system.
• Assist guests or clients with information regarding services, availability, and amenities.
• Update reservation systems with correct information and keep track of booking confirmations and cancellations.
• Assist guests or clients with information regarding services, availability, and amenities.
  

• Streamlined interdepartmental coordination to resolve administrative challenges efficiently.

• Managed inventory control, duty rosters, and the generation of daily office reports.

• Executed precise data entry for pharmaceutical and FMCG sectors, issuing necessary debit and credit notes.

• Prepared and organized reports, ensuring proper filing and backup operations.

• Facilitated vendor communications, including data exchange and correspondence handling.

• Processed and tracked supplier correspondence, call management, and financial document distribution.

• Implemented systematic filing and documentation of administrative records in both physical and digital formats.

• Efficiently managed email correspondence, including drafting and prompt responses.

• Liaised with internal and branch offices to align on tasks and information exchange.

• Coordinated employee briefings and meetings, optimizing use of conference room scheduling