Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Dolzenko

Diana Dolzenko

Ninfield,East s

Summary

Customer-focused professional with background in enhancing customer experiences and resolving inquiries. Skilled in identifying customer needs and providing tailored solutions to ensure satisfaction. Adept at managing high-volume interactions while maintaining positive and professional demeanour.

Overview

11
11
years of professional experience

Work History

Founder

VogueBoutique
Hastings, East Sussex
08.2016 - Current


  • Provided various lash and brow treatments, including tinting, shaping and perming.
  • Managed appointments efficiently whilst maintaining high level of customer service standards.
  • Advised customers on home care routines for sustained results post-treatments.
  • Upsold products with detailed knowledge and persuasive sales techniques.
  • Utilised social media platforms for effective brand promotion and customer engagement.
  • Researched and identified potential business opportunities in untapped markets to drive revenue.
  • Devised budget plans, ensured financial stability of the business.
  • Oversaw budget management to keep to financial targets.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Carefully explain any health and safety information.
  • Undergo any after care ,making sure the customers are happy with the treatment following their procedures.

Front of house team member

Bannatyne Health Club
Hastings, East Sussex
03.2015 - 06.2016
  • Greeted all visitors warmly on arrival setting a welcoming tone from the outset.
  • Handled cash transactions accurately, maintaining financial integrity at all times.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Answered telephone calls, compiling detailed notes and promptly forwarding as required.
  • Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
  • Collaborated with kitchen staff for timely delivery of meals.

Sales assistant

Dunelm Mill
Hastings, East Sussex
02.2014 - 04.2015
  • Helped customers obtain specialised help for refunds and exchanges.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Accepted card, cash and cheque payments in POS register system.
  • Boosted product sales by offering selection guidance to customers.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Followed company procedures and guidelines for smooth retail operations.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Education

Certificate of Higher Education - Aesthetics

Jessica Megan Studios
Manchester
04.2022 - 05.2022

Certificate of Higher Education - Semi Permanent Make Up

Blades Academy
Walsall
03.2020 - 05.2020

A-Levels - English

Hastings College
Hastings, East Sussex
09.2012 - 07.2013

GCSEs - English C , Maths C , Science C

Filsham Valley School
Hastings, East Sussex
04.2001 -

Skills

  • Strategic decision-making
  • Customer service orientation
  • Financial leadership
  • Product knowledge
  • Organisational awareness
  • Proactive initiative
  • Customer service excellence

Languages

Latvian
Fluent
Russian
Fluent

Timeline

Certificate of Higher Education - Aesthetics

Jessica Megan Studios
04.2022 - 05.2022

Certificate of Higher Education - Semi Permanent Make Up

Blades Academy
03.2020 - 05.2020

Founder

VogueBoutique
08.2016 - Current

Front of house team member

Bannatyne Health Club
03.2015 - 06.2016

Sales assistant

Dunelm Mill
02.2014 - 04.2015

A-Levels - English

Hastings College
09.2012 - 07.2013

GCSEs - English C , Maths C , Science C

Filsham Valley School
04.2001 -

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Diana Dolzenko