Diana Croos
Hitchin,united kingdom
Summary
Dynamic professional with expertise in client and partner relationship management, business development, and sales support. Demonstrates proficiency in operations and service administration, transaction processing, and data entry. Skilled in CRM and Salesforce management, logistical coordination, inventory tracking, and compliance with a process-oriented approach. Adept at utilising Microsoft 365 tools for reporting and documentation while excelling in multitasking and time management. Committed to driving organisational success through strategic initiatives and efficient operational practices.
Overview
17
17
years of professional experience
Work history
Operations Service Administration Officer
Right Environmental Services Ltd
London, United Kingdom
2023.09 - Current
- Act as the primary point of contact for client inquiries, delivering prompt and professional support.
- Oversaw service orders, performed precise data entry, and managed operational records to ensure accuracy and reliability.
- Coordinate schedules, logistics, and cross-functional collaboration to ensure seamless day-to-day operations.
- Supported onboarding of new clients, ensuring timely completion of documentation and compliance obligations.
- Utilize Microsoft 365 tools and internal platforms to manage workflows, reporting, and operational tasks effectively.
- Maintain and update CRM and internal systems to track transactions, service delivery, and operational processes
- Identified opportunities to streamline processes, enhancing operational efficiency and improving client experience.
Business Development Manager
Orel IT (Pvt) Ltd
Colombo , Sri Lanka
2022.01 - 2023.06
- Managed international partner accounts across UK, EU, Middle East, and USA, processing transactions and maintaining CRM data to provide accurate reports for stakeholders.
- Supported onboarding and relationship management with global clients and government entities, coordinating international logistics and client communications to ensure timely service delivery.
- Developed business strategies and solutions that expanded international market presence by identifying new opportunities and fostering key relationships.
Manager – Customer Relationship Management
Bharti Airtel Lanka (Pvt) Ltd
Colombo, Sri Lanka
2009.03 - 2021.12
- Managed corporate client accounts, ensuring operational excellence and service compliance.
- Improved CRM processes by implementing new system features to enhance efficiency.
- Oversee effective issue resolution and service excellence
Education
Master of Science - International Business
MSc International Business
Hertfordshire, United Kingdom 2001.04 - /2024
Master of Business Administration - Business Administration
Anglia Ruskin University
Cambridge, United Kingdom 2001.04 - /2017
GCE Advance Level -
Good Shepherd Convent
Colombo, Sri LankaGCE Ordinary Level -
Good Shepherd Convent
Colombo, Sri LankaSkills
- Client & Partner Relationship Management
- Business Development & Sales Support
- Operations & Service Administration
- Transaction Processing & Data Entry
- CRM & Salesforce Management
- Logistical Coordination & Inventory Tracking
- Compliance & Process-Oriented Approach
- Microsoft 365 (Excel, Outlook, Teams, Loop)
- Reporting & Documentation
- Multitasking & Time Management
Timeline
Operations Service Administration Officer
Right Environmental Services Ltd
2023.09 - Current
Business Development Manager
Orel IT (Pvt) Ltd
2022.01 - 2023.06
Manager – Customer Relationship Management
Bharti Airtel Lanka (Pvt) Ltd
2009.03 - 2021.12
Master of Science - International Business
MSc International Business
2001.04 - /2024
Master of Business Administration - Business Administration
Anglia Ruskin University
2001.04 - /2017
GCE Advance Level -
Good Shepherd Convent
GCE Ordinary Level -
Good Shepherd Convent