Diana Creanga

• Submitted timely reports which provided critical updates on various projects.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Updated company databases by inputting new employee contact information and employment details.
• Improved customer satisfaction through prompt response to email and phone queries.

Covid lockdown started in March and the company I worked for did not know what the new job will look like since our responsibilities were delivering catering to private jets.

In the main time I got pregnant with my first baby and then the company Absolute Taste Inflight decided to close the branch they had in Farnborough where I used to work. I was on maternity leave for a year with them and then I had another baby while being on statutory maternity pay.

After October 2022 I went back to work part time.

• Successfully delivered on tasks within tight deadlines. Taking orders from private flights attendants, process them, deliver them and make sure the quality is top when delivered on board.
• Supported team by demonstrating respect and willingness to help.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Displayed energy and enthusiasm in fast-paced environment.
• Implemented safety protocols for a safer work environment.
• Delegated duties effectively to optimize workforce capabilities.
• Championed sustainability initiatives throughout the operation cycle.
• Directed team tasks for improved productivity and staff morale.
• Coordinated production schedules to meet stringent deadlines.
• Oversaw order processing, expediting dispatch timescales.
• Improved service delivery with proactive problem-solving techniques.
• Lead recruitment efforts, hiring skilled personnel that strengthened the team.
• Managed stock inventory, ensuring timely fulfilment of customer orders.
• Achieved cost reduction with effective resource management.
• Facilitated inter-departmental communication for smoother operations.
• Handled customer queries, enhancing client satisfaction levels.
• Executed quality control measures, maintaining high product standards.
• Motivated and trained employees to maximize team productivity.
• Created and implemented strategies for improved operational efficiency, maximizing profit potential.
• Reviewed accuracy and compliance of internal documentation, maintaining reliable and precise business records.
• Monitored health and safety measures for guaranteed compliance.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Completed customer orders with speed and accuracy.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.