DIANA CASSESE
Gosport,Hampshire
Summary
My name is Diana, I am 32 years old and I am a previous retail manager with experience overseeing day-to-day management of stores. I am a hard worker who is highly organized and dependable.
Dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service.
An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Cleaner
Shield Cleaning Services
Fareham, Hampshire
07.2023 - Current
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Restocked, refreshed and sanitised bathroom facilities.
- Emptied and cleaned trash cans following procedures.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
Book Checker/Proofreader
Letterfest
05.2023 - Current
- Met strict writing and editing deadlines to achieve publishing timeframes.
- Certified accuracy, consistency and quality across digital and print copy through meticulous, methodical proofreading.
- Proofread and edited numerous documents per day using excellent planning and multitasking skills, achieving productivity targets.
Store Manager
Caffe Nero
Petersfield, Hampshire
11.2021 - 01.2023
- Oversaw stocktakes to achieve accurate inventory and pricing
- Prepared rotas and administered payroll for large store
- Forecasted sales performance to efficiently budget and order stock
- Empowered sales team to maximise sales revenue and exceed corporate goals - increased stores weekly sales by £2,500
- Hired and trained 2 employees to deliver store goals
- Managed cash and reconciled tills with rigorous security measures
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing
- Evaluated team performance and handled disciplinary actions
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Challenged and inspired team members to achieve business results.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
Assistant Manager
Caffe Nero
Fareham
10.2020 - 11.2021
- Drove sales and controlled costs tosupport revenue and profitabilitytargets
- Helped store manager plan andcarry out daily operations andmeet key objectives
- Daily ordering before deadlines Customer service
Shift Leader
Caffe Nero
Fareham
10.2018 - 10.2020
- Managed the opening and closingof stores, managing mattersincluding cash counting
- Covered employee absences,completing tasks on their behalfor finding suitable shiftreplacement.
Waitress/barista
Lulus
Gosport, Hampshire
12.2017 - 10.2018
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Built and nurtured customer loyalty by remembering personal preferences.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Input orders into register, calculated bills and collected payments.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Followed food safety and hygiene requirements to protect guests.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Packer and warehouse operative
Ashford Colour Press
Fareham, Hampshire
06.2007 - 08.2007
- Packaged goods into sealed containers.
- Used company packaging materials and machinery to pack, weigh and label completed items for timely shipment to customers.
- Picked, packed and despatched customer orders for safe and timely delivery across country.
- Followed instructions and completed delegated tasks to agreed standards.
- Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
- Manually picked and packed items with speed and accuracy.
- Loaded goods onto pallets, securing well to reduce risk.
- Completed picking and packing checklists for reliable goods processing.
- Used appropriate packaging materials to maintain quality and appearance of goods.
Education
BA (Hons) - English Literature & Creative Writing
The Open University
Milton Keynes 02.2016 -
GCSEs - Maths
St Vincent College
Gosport 09.2011 - 07.2012
Proofreading & Editing Diploma
Centre of Excellence
10.2020 - 04.2023
GCSEs - English
Fareham College
Fareham 09.2007 - 07.2008
Transcription to advanced skills certificate
Udemy
03.2023 - 03.2023
BTEC National diploma - Health Studies
Fareham College
Fareham 09.2007 - 07.2010
Skills
- Recruitment and hiring
- Administration
- Results-based leadership
- Sales management
- Customer service experience
- Employee training
- Proofreading
- Key holder
- Stock management
- Inbound and outbound calling
- Staff education and training
- Cash Handling
Timeline
Cleaner
Shield Cleaning Services
07.2023 - Current
Book Checker/Proofreader
Letterfest
05.2023 - Current
Transcription to advanced skills certificate
Udemy
03.2023 - 03.2023
Store Manager
Caffe Nero
11.2021 - 01.2023
Proofreading & Editing Diploma
Centre of Excellence
10.2020 - 04.2023
Assistant Manager
Caffe Nero
10.2020 - 11.2021
Shift Leader
Caffe Nero
10.2018 - 10.2020
Waitress/barista
Lulus
12.2017 - 10.2018
BA (Hons) - English Literature & Creative Writing
The Open University
02.2016 -
GCSEs - Maths
St Vincent College
09.2011 - 07.2012
GCSEs - English
Fareham College
09.2007 - 07.2008
BTEC National diploma - Health Studies
Fareham College
09.2007 - 07.2010
Packer and warehouse operative
Ashford Colour Press
06.2007 - 08.2007
Similar Profiles
Kyra ShepardKyra Shepard
Cleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning SolutionsCleaning Manager at Rebecca's Cleaning Services / Sunshine Home Cleaning Solutions
Briannah QuijanoBriannah Quijano
Security Officer at Shield Protective ServicesSecurity Officer at Shield Protective Services
Dawson BeaversDawson Beavers
Security Officer at Shield Protective ServicesSecurity Officer at Shield Protective Services
Hermione ThomasHermione Thomas
Security and Concierge at A&G security and eventsSecurity and Concierge at A&G security and events
Andre Brasil Da SilvaAndre Brasil Da Silva
FOH Team Leader at Greene KingFOH Team Leader at Greene King