Diana Casis
Wembley,Middlesex
Summary
Highly organized and customer-focused professional with extensive experience in reception, HR coordination, and administrative support. Proven ability to manage high-pressure environments while delivering exceptional customer service and ensuring seamless office operations. Skilled in Microsoft Office, communication, problem-solving, and multitasking with a strong background in business administration and human resource management. Adaptable, detail-oriented, and committed to maintaining efficiency in dynamic work settings.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Human Resources Coordinator
Hilton
London
09.2023 - I currently work here
- Led end-to-end onboarding processes, ensuring seamless integration of new hires through structured inductions, compliance checks, and tailored training programs.
- Managed HR documentation and employee records with precision, ensuring compliance with GDPR and UK employment laws while maintaining confidentiality.
- Oversaw HR administrative tasks, including drafting contracts, processing employee changes, and maintaining accurate databases.
- Played a key role in employee relations, handling HR queries, supporting performance management initiatives, and fostering a positive workplace culture.
Receptionist
Hyatt Regency The Churchill
London
07.2022 - 07.2023
- Delivered exceptional front-desk service, greeting guests and handling inquiries with professionalism, enhancing customer and employee experiences.
- Managed high-volume administrative tasks, including scheduling, data entry, and maintaining accurate records, ensuring smooth daily operations.
- Resolved customer concerns effectively, demonstrating strong problem-solving and conflict.
Contact Centre Associate
Webhelp
London
01.2022 - 06.2022
- Provided excellent customer service, demonstrating strong communication and problem-solving skills.
- Utilized software to manage tasks, highlighting computer skills and multitasking.
- Met performance metrics under pressure, demonstrating resilience and ability to work under pressure.
Education
Business Administration and Marketing
University of Bucharest
Diploma of Higher Education - Business and Human Resource Management
Anglia Ruskin University
Skills
- Critical Thinking and Problem Solving
- Adaptability
- Communication Skills
- Bilingual Proficiency
Languages
Romanian
Native language
English
Fluent
Certification
ESOL International- Cambridge Assessment English
Mar 2018-Jun 2018
Timeline
Human Resources Coordinator
Hilton
09.2023 - I currently work here
Receptionist
Hyatt Regency The Churchill
07.2022 - 07.2023
Contact Centre Associate
Webhelp
01.2022 - 06.2022
Business Administration and Marketing
University of Bucharest
Diploma of Higher Education - Business and Human Resource Management
Anglia Ruskin University
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