Diana Callahan
Dartford ,Kent
Summary
Dynamic professional with expertise in crisis management, team leadership, and operational optimisation. Demonstrates proficiency in digital marketing, CRM software, and financial reporting to drive business performance. Skilled in hiring and training, scheduling employees, and motivational leadership to foster high-performing teams. Adept at visual merchandising, cash handling, and project management to enhance customer experience and streamline operations. Committed to leveraging decision-making capabilities and performance monitoring to achieve organisational goals.
Overview
7
7
years of professional experience
Work History
Senior office manager
PJC Locksmith Security
Dartford, Kent
03.2018 - 08.2025
- Oversaw recruitment process, attracted talented professionals.
- Resolved operational challenges promptly improving workflow efficiency.
- Streamlined office processes by implementing effective organisational strategies.
- Coordinated staff schedules for maximised productivity.
- Supervised administrative staff to ensure high-quality service delivery.
- Managed office budget, reduced unnecessary expenditure.
- Handled customer complaints and queries professionally ensuring satisfaction.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with strong eye for detail.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Processed invoices and purchase orders with high attention to detail.
Store Msnager
Mindful Living
, Kent
09.2024 - 01.2025
- Assisted customers in locating products around the shop floor promptly.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Coached underperforming employees improving their job performance significantly.
- Created seasonal sales plans with varying stock and promotional strategies.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Education
Batchelor Degree In Psychology - Psychology
London Metropolitan University
London 09/2015 - 06/2016
Business Management Course - Business
London School of Business
LondonCyber Security Course
Dartford Team Leading Course
Stone, DartfordSkills
- Crisis management capabilities
- Scheduling employees
- Visual merchandising insight
- Operational optimisation
- Cash handling
- Financial reporting
- Digital marketing
- Merchandising expertise
- Performance monitoring
- CRM Software proficiency
- Motivational leadership
- Team Leadership
- Project Management
- Decision making
- Hiring and training
Languages
Romanian
Intermediate
Timeline
Store Msnager
Mindful Living
09.2024 - 01.2025
Senior office manager
PJC Locksmith Security
03.2018 - 08.2025
Batchelor Degree In Psychology - Psychology
London Metropolitan University
09/2015 - 06/2016
Business Management Course - Business
London School of Business
Cyber Security Course
Team Leading Course
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