Diana Bozintan
Grays,Essex
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
5
5
years of professional experience
Work history
Retail sales associate
Harrods
Grays, Essex
2025.02 - Current
- Operated till systems correctly, ensuring accurate transactions.
- Dealt with returns, ensuring customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Advised customers on product selection based on their needs.
- Lead the training of new staff members to improve team efficiency.
- Maintained tidy sales floor to enhance shopping experience.
- Conducted inventory checks to ensure stock accuracy.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
Senior manager
Jd sport
Grays, Essex
2023.07 - 2025.02
- Fostered a positive work environment that encouraged creativity and innovation.
- Optimised supply chain processes with vendor negotiations.
- Mentored junior managers, fostering a culture of continuous learning.
- Initiated candidate interviews for efficient hiring process.
- Managed high-volume of candidates during peak recruitment seasons, ensuring smooth operations.
- Conducted thorough reference checks for accurate hiring decisions.
Assistant manager
Jd sport
Chelmsford, Essex
2022.06 - 2023.04
- Minimised inventory loss for improved profit margins.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Handled customer complaints effectively, restoring trust in our brand.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided support to manager during audits, ensuring accurate reports.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
Floor manager
Jd sport
Grays, Essex
2021.06 - 2022.08
- Managed daily store operations to increase efficiency.
- Supported sales team in achieving targets by providing training and guidance about products and services available in store.
- Achieved smoother workflow with effective staff management.
- Improved customer satisfaction by streamlining floor operations.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Dealt with customer complaints promptly, enhancing brand reputation.
Education
Bachelor of Arts -
Arden University
LondonNew College of Durham
LondonSkills
- Onboarding experience
- Workplace safety understanding
- Communication excellence
- Mentoring aptitude
- Cultural sensitivity awareness
- Time efficiency
Languages
Romanian
Advanced
C1
English
Upper intermediate
B2
Timeline
Retail sales associate
Harrods
2025.02 - Current
Senior manager
Jd sport
2023.07 - 2025.02
Assistant manager
Jd sport
2022.06 - 2023.04
Floor manager
Jd sport
2021.06 - 2022.08
Bachelor of Arts -
Arden University
New College of Durham