Hi, I’m
Diana Bieliauskaite
City of London
Summary
Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning and supply management.
Overview
8
years of professional experience
Work history
Admiral Luxury Leisures London
Relief supervisor
06.2021 - Current
Job overview
- Handled money for customers and visitors.
- Consistently exceeded sales targets, training staff to successfully upsell customers.
- Provided training to improve knowledge base of staff and used cross-training methods to maintain productivity when employees were absent.
Capita of business O2Leeds
Call centre agent
05.2017 - 07.2017
Job overview
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Made outbound calls to businesses and individuals daily.
- Answered customers queries daily via inbound calls, emails and live chats.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
DebenhamsCity of London
Supervisor
09.2016 - 01.2017
Job overview
- Dealt with customer complaints and rectified product and service issues.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed staff rotas, planning workloads effectively and strategically.
Education
Anglija ruskin university East London
Certificate of Higher Education from Contract Law
06.2024
Skills
- Leadership
- Health and Safety Compliance
- Attention to Detail
- Customer focused
- Computer literate
- Excellent customer service skills
Languages
lithuanian
Intermediate
russian
Advanced
Timeline
Anglija ruskin university
Certificate of Higher Education from Contract Law
06.2024
Relief supervisor
Admiral Luxury Leisures
06.2021 - Current
Call centre agent
Capita of business O2
05.2017 - 07.2017
Supervisor
Debenhams
09.2016 - 01.2017
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