Diana Bibko
Kettering,UK
Summary
Versatile professional with expertise in Microsoft Office applications, multilingual communication, and strong written and verbal skills. Demonstrates exceptional problem-solving abilities, adaptability, and self-motivation to manage tasks efficiently while meeting deadlines. Experienced in staff education and training, with a proven ability to foster team development and optimise performance. Committed to leveraging core competencies to drive organisational success and achieve long-term career growth.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Manufacturing Line Operator (Quality Control)
Ball Beverage Packaging
Kettering, Northamptonshire
05.2024 - 06.2025
- Monitored and escalated Quality issues to the Quality department and Shift Manager/Team Leader;
- Operated Quality computer systems implemented at the plant;
- Maintained a safe working environment by strictly adhering to health and safety guidelines;
- Performed cleaning activities across site to maintain safety and compliance.
- Improved product quality through meticulous inspection for defects on the line;
- Reviewed charts and monitored trends and machines performance during the shift;
- Approved label during label changes;
- Performed quality audits and provided the data;
- Collected and recorded traceability data;
- Trained new employees and promoted supportive, performance-oriented atmosphere, instructing in use of machinery, standard operating procedures and company policies;
- Updated management with complete daily logs and detailed production reports.
Line Operator (Finished Pallet Inspector)
Ball Beverage Packaging
Kettering, Northamptonshire
03.2023 - 05.2024
- Performed final inspection of finished pallets to ensure compliance with quality standards;
- Monitored production lines and conducted routine quality checks throughout the shift;
- Completed label change documentation and executed required checks during label transitions;
- Reported non-conforming products promptly to Quality Control or Shift Manager when QC was unavailable;
- Operated various quality management systems;
- Utilized precision gauges and measuring tools to verify product specifications;
- Provided QC coverage as needed, assuming full responsibilities in the absence of the designated QC personnel.
Admin support/translator
Ball Beverage Packaging
Kettering, Northamptonshire
08.2022 - 03.2023
- Coordinated assessment centres, providing logistical and administrative support, and served as the main point of contact for candidates and prospective employees;
- Translated onboarding presentations, booklets, and training matrices to support multilingual workforce integration;
- Delivered real-time translation during training sessions to facilitate clear understanding across language barriers;
- Represented the company at local job fairs (Corby/Kettering Job Centre), promoting employer brand and engaging with potential candidates;
- Supported multicultural communication between employees and management across the Kettering site and sister plants;
- Managed meeting room bookings for staff and visitors; coordinated internal events and training sessions;
- Took and distributed meeting minutes for the Tesla Project Team as required.
Customer Support Specialist (remote)
Route 23 Nissan
11.2020 - 06.2022
- Managed high-volume inbound calls, assisting customers with new account setup, service cancellations, and general inquiries;
- Retrieved and updated customer information in internal system while ensuring accuracy and data protection compliance;
- Provided relevant product information tailored to customer needs, enhancing the overall customer experience;
- Checked product availability promptly and efficiently to support timely customer decision-making;
- Escalated complex or unresolved inquiries to the appropriate departments for further support;
- Communicated customer feedback to product, sales, and upper management teams to support service and product improvements;
- Conducted frequent follow-ups to ensure complete resolution of issues and overall customer satisfaction;
- Delivered excellent service with timely problem resolution.
Customer Service Assistant (remote)
FootballTicketNet
11.2019 - 03.2020
- Processed customer's inquiries via telephone, email and text.
- Assisted customers with registration or account creation.
- Provided guidance on product of the company.
Assistant Secretary
Kharkiv Grammar School 6
Kharkiv, UKR
02.2019 - 05.2019
- Organised and maintained physical and digital documents, ensuring easy retrieval and compliance with filing standards;
- Delivered official documents to relevant educational authorities, maintaining confidentiality and accuracy;
- Completed a variety of administrative tasks within set deadlines, contributing to improved operational efficiency and workflow speed.
McDonald's Cashier
Serways Raststätte Brohtal West
Niederzissen, Germany
12.2018 - 01.2019
- Organised and maintained store inventory, ensuring stock was accurately arranged and readily accessible;
- Maintained a clean and orderly work environment, adhering to safety and hygiene standards;
- Processed customer transactions promptly and accurately, delivering a smooth checkout experience;
- Performed additional tasks as directed by management, including food preparation and operation of kitchen equipment during peak business hours;
- Demonstrated patience while dealing with difficult customers, maintaining professionalism;
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Petrol Station Cashier
Serways Raststätte Buddikate West
Todendorf, Germany
06.2017 - 08.2017
- Processed customer transactions efficiently, including cash, card, and coupon payments, while ensuring accuracy and speed;
- Maintained store presentation standards by restocking shelves, pricing items, and organizing displays;
- Assisted with food preparation and cooking as needed, adhering to hygiene and safety guidelines;
- Verified and balanced cash drawers at the beginning and end of each shift, ensuring accuracy in financial reporting;
- Maintained clean and organised workspace to ensure efficient service;
- Enhanced customer satisfaction by promptly addressing issues and concerns.
Education
Bachelor's Degree - German Language and Literature
Skovoroda Kharkiv National Pedagogical University
01.2014 - 01.2019
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Multilingual Communication
- Strong Written & Verbal Communication
- Problem-Solving
- Time Management & Multi-tasking
- Adaptability & Self-Motivation
- Staff Education & Training
Languages
English
Advanced
Ukrainian
Native
Russian
Native
German
Advanced
Timeline
Manufacturing Line Operator (Quality Control)
Ball Beverage Packaging
05.2024 - 06.2025
Line Operator (Finished Pallet Inspector)
Ball Beverage Packaging
03.2023 - 05.2024
Admin support/translator
Ball Beverage Packaging
08.2022 - 03.2023
Customer Support Specialist (remote)
Route 23 Nissan
11.2020 - 06.2022
Customer Service Assistant (remote)
FootballTicketNet
11.2019 - 03.2020
Assistant Secretary
Kharkiv Grammar School 6
02.2019 - 05.2019
McDonald's Cashier
Serways Raststätte Brohtal West
12.2018 - 01.2019
Petrol Station Cashier
Serways Raststätte Buddikate West
06.2017 - 08.2017
Bachelor's Degree - German Language and Literature
Skovoroda Kharkiv National Pedagogical University
01.2014 - 01.2019
Similar Profiles
LYDIA AMA KONDUAHLYDIA AMA KONDUAH
Chemical Process Operator at Ball Beverage PackagingChemical Process Operator at Ball Beverage Packaging
Jarkko TurpeinenJarkko Turpeinen
Shift Manager at Ball Beverage Packaging OyShift Manager at Ball Beverage Packaging Oy
Kevin WilliamsKevin Williams
Production Supervisor at Ball Beverage Packaging North & Central AmericaProduction Supervisor at Ball Beverage Packaging North & Central America
Hanna KhyzhaHanna Khyzha
Communication and Community Lead at OPORACommunication and Community Lead at OPORA
Aleksandra ChylakAleksandra Chylak
Consultant at Luxmed Medical Group (BUPA)Consultant at Luxmed Medical Group (BUPA)