Diana Badanau
London
Summary
Experienced in laundry operations management and chemical safety compliance, with a strong foundation in diplomatic communication and housekeeping software proficiency. Demonstrates extensive hospitality industry knowledge, excelling in room inspection standards and interdepartmental coordination. Committed to policy adherence, multitasking ability, and workload management, while fostering employee recognition programs and staff training and development. Expertise in COSHH compliance, laundry service oversight, deep cleaning techniques, organisational skills, budget management, meticulous housekeeping practices, performance evaluation in housekeeping, inventory management strategies, training initiatives, attention to detail, staff recruitment and onboarding. Skilled in rota planning and management with team leadership capabilities. Proficient in stock management strategies and routine maintenance oversight.
Overview
25
25
years of professional experience
9
9
years of post-secondary education
Work history
Housekeeping manager
Whitbread PLC
London
01.2020 - 07.2025
- Conducted regular inspections to ensure compliance with cleanliness and hygiene standards.
- Maintained records of cleaning schedules and staff assignments for operational efficiency.
- Participated in team meetings to discuss improvements in housekeeping services and guest satisfaction.
- Ensured cleanliness of hotel rooms by implementing strict daily cleaning routines.
- Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.
- Streamlined inventory management to avoid shortages of essential supplies.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Recruited, trained and managed housekeeping staff for improved work efficiency.
- Scheduled staff timetables to meet business demand.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Inspected rooms to confirm quality and attention to detail met brand standards.
- Managed cleaning product stock in line with COSHH regulations.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Hired, trained and evaluated performance of housekeeping staff for 5 years.
- Communicated management feedback to improve team performance.
- Trained staff in proper cleaning, sanitisation and infection control.
- Managed laundry operations, including inventory tracking, deliveries, and supply ordering, ensuring optimal stock levels with no overstock or shortages.
- Provided support to e front-of-house team during busy periods, including breakfast service and reception cover, ensuring smooth operations and excellent customer service.
Room attendant/ Public Area
Whitbread PLC
London
01.2018 - 01.2020
- Maintained cleanliness and orderliness of guest rooms and public areas ensuring welcoming environment.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Provided detailed room service for comfort of guests.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Trained new room attendants on company policies and cleaning procedures.
- Stocked trollies to maintain stable cleaning supplies.
Romanian Teacher in a primary school
Primary School Nr 21, Spiridon Vangheli
Moldova, Balti
09.2000 - 07.2016
- Developed engaging lesson plans that catered to diverse learning styles and abilities.
- Facilitated interactive classroom activities that promoted language acquisition and cultural understanding.
- Implemented assessment techniques to monitor student progress and adapt teaching methods accordingly.
- Collaborated with parents and guardians to discuss student performance and address individual needs.
- Created positive classroom environment that encouraged student participation and confidence.
- Utilised educational technologies to support language instruction and enhance student engagement.
- Conducted parent-teacher meetings to discuss pupil progress and behaviour issues.
- Regularly updated parents about their child's progress maintaining open lines of communication.
- Organised school trips as means of enhancing experiential learning opportunities for pupils.
- Collaborated with colleagues on interdisciplinary projects enhancing holistic education approach.
- Managed classroom behaviour effectively, ensuring optimal learning environment for all students.
- Encouraged personal development by motivating students to use mental and social capabilities.
- Created daily lesson plans targeted to current curriculum standards.
- Used behaviour management techniques to maintain positive learning environments.
- Facilitated interactive classroom activities to enhance students' speaking and listening skills.
Education
Diploma of Higher Education - Management Educational
Alecu Russo State University of Bălți
Moldova 09.2011 - 07.2015
Diploma of Higher Education - Philology
Alecu Russo State University of Bălți
Moldova 09.2003 - 07.2008
Skills
- Strong working knowledge of Opera Cloud Hospitality System
- Advanced user of Genie, supporting efficient operational workflows
- Proficient in Power BI for data visualization and performance reporting
- Advanced knowledge of Dayforce, including scheduling, payroll, and employee management functions
- Laundry operations management
- Diplomatic communication
- Hospitality industry knowledge
- Multitasking ability
- Staff training and development
- COSHH compliance
- Meticulous housekeeping practices
- Performance evaluation in housekeeping
- Staff recruitment and onboarding
- Rota planning and management
- Team leadership skills
- Staff briefings and task assignments
Languages
English
Upper intermediate
Romanian
Native
Russian
Advanced
Greek
Advanced
References
References available upon request.
Timeline
Housekeeping manager
Whitbread PLC
01.2020 - 07.2025
Room attendant/ Public Area
Whitbread PLC
01.2018 - 01.2020
Diploma of Higher Education - Management Educational
Alecu Russo State University of Bălți
09.2011 - 07.2015
Diploma of Higher Education - Philology
Alecu Russo State University of Bălți
09.2003 - 07.2008
Romanian Teacher in a primary school
Primary School Nr 21, Spiridon Vangheli
09.2000 - 07.2016
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