Fashion
Diana Arlauskaite
Customer Service
London,United Kingdom
Summary
Dedicated and hard working leader with more than 5 years of experience in customer service and handling different types of needs from customers . Ready and willing to learn new skills and work to employers satisfaction.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Waitress Supervisor
Jaffa Corner
London , United Kingdom
08.2021 - Current
- Inspected dishes and utensils for cleanliness.
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Team Leader
KFC
London, United Kingdom
09.2018 - 07.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 8 members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Maintained stock to meet expected customer demand.
- Processed both cash and card purchases and returns.
- Responded to customer requests for products, services and company information.
Receptionist
Aphrodite Beauty Salon
London, United Kingdom
06.2018 - 09.2018
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
Furness Primary School
Nw10 5YT 09.2008 - 09.2012
Convent of Jesus And Mary Language College
Nw10 4ep 09.2012 - 07.2017
Level 2 Business Diploma - Business
West London College
W14 9BL 09.2020 - 09.2021
Skills
Exceptional customer service
Interests
Latest trends
Books
Interior design
Timeline
Waitress Supervisor
Jaffa Corner
08.2021 - Current
Level 2 Business Diploma - Business
West London College
09.2020 - 09.2021
Team Leader
KFC
09.2018 - 07.2021
Receptionist
Aphrodite Beauty Salon
06.2018 - 09.2018
Convent of Jesus And Mary Language College
09.2012 - 07.2017
Furness Primary School
09.2008 - 09.2012