Diana Antwi
Accra
Summary
Administrative / Program Officer with extensive expertise in managing diverse tasks, including data collection, customer service, and bookkeeping. Demonstrates strong multi-tasking and leadership skills, effectively supporting team objectives and enhancing operational efficiency. Passionate about leveraging financial management and administrative skills to drive organizational success and eager to further develop abilities in a dynamic environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Part-Time Course Lecturer
Accra Institute of Technology
Accra
02.2023 - Current
- Lecture courses in business, finance, and math, fostering critical skills and industry insight
- Develop engaging curriculum for Business Mathematics, integrating real-world case studies to foster practical application and critical thinking among undergraduates
- Implement interactive teaching methods, resulting in improved student performance and increased course satisfaction rates in International Business modules
Accounts Assistant (Virtual)
Kama Support Services UK
06.2022 - Current
- Assisted in some manual bank reconciliation tasks
- Assisted in the passing of entries on payment and journal vouchers and in the capturing of data into the firm’s accounting software (Quickbook)
- Responsible for keeping records of all cashflows – incomes and expenditure
Administrative / Program Officer
Head & Hands
01.2021 - 01.2022
- Do Field work and research (Collecting of data)
- Perform Administrative duties which included copying, faxing, mailing and filing as well as attending to clients
- Customer service and Data entry
Cashier and Customer Service Officer
Relle Suite Hotel
01.2019 - 01.2020
- Attend to customer or client first hand/Front Desk duties
- Perform Administrative duties which included copying, faxing, mailing and filing as well as attending to clients in person and on phone
- Customer service and Data entry
- Booking Keeping
Customer Service Officer- Front office
Vodafone Ghana
01.2016 - 01.2018
- Customer service and Data entry
- Develop and Validation Reports
- Receive calls and resolve customers’ issues or problems by phone
Field officer
Ghana Statistical Services (GSS)
01.2014 - 01.2015
- Collected surveys data
National Service Person
Social Security and National Insurance Trust (SSNIT)
01.2013 - 01.2014
- Customer service and Data entry
- Validation of contribution Reports and reconciliation of contribution Reports
- Printing of Statements and Contribution Reports
- Perform general clerical duties too but not limited to copying, faxing, mailing and filing
- Co-ordinate and maintain records for staff, office space, telephone
- File and retrieve organization documents, records and reports on other activities
- Keeping registry for incoming and dispatched letters
- Assist in writing monthly (Memorandums)
Intern - Administrator
Oxford Research
01.2010 - 01.2012
- Book keeping and Data entry
- Do Field work and research (Collecting of data)
- Perform Administrative duties which included copying, faxing, mailing and filing as well as attending to clients
Account Clerk
Anson Company
01.2009 - 01.2011
- Work involves overseeing the collection of monies and checks, processing disbursements, daily and monthly posting, maintaining trial balances, and maintaining and balancing the company bank accounts
- Preparing of Limestone report and generating of Waybill
- Filling sales document and weighing of Cement Vehicle
- Deliver excellent customer service at all times
- Claims processing and assessment
- Data entry of accounting time and billing and preparing invoices for mailing
- General bookkeeping
- Run monthly reports and accurately proofread work
- Compile completed returns using manual binding systems
- Archive previous years records
- Working out advance and salary advance
- Led a team of staff to prepared Financial Statements for the company
Education
Master Degree - International Business
Jiangxi University of Finance and Economics
China01.2022
BSc - Business Administration (Accounting and Finance)
Kwame Nkrumah University of Science and Technology
01.2012
West African Secondary School Certificate - General Art
T.I Ahmadiyya Senior High School
Potsin, Central Region01.2007
Skills
- Customer Service
- Data Entry
- Bookkeeping
- Administrative Skills
- Research
- Financial Management
- Quantitative Methods
- Business Mathematics
- Report Writing
- Time Management
- Team Leadership
- Multi-Tasking
- Data Collection
- Online lectures
Hobbies and Interests
- Reading
- Travelling
- Listening to music
References
- Dr Saka Manful, Head & Hands Ghana and Research Blog Consultancy Services, sakamanful@yahoo.com, +233544116549
- Dr Francis Kofi Sobre Frimpong, Accra Institute Of Technology (AIT), sobrefrimpong@yahoo.co.uk, +233245216075
- Mr Dominic Osei Boakye, Accra Institute of Technology (AIT), admission@ait.edu.gh, 0577668801
Languages
- English, Native
- Twi, Native
- Fante, Native
- Hausa, Native
Timeline
Part-Time Course Lecturer
Accra Institute of Technology
02.2023 - Current
Accounts Assistant (Virtual)
Kama Support Services UK
06.2022 - Current
Administrative / Program Officer
Head & Hands
01.2021 - 01.2022
Cashier and Customer Service Officer
Relle Suite Hotel
01.2019 - 01.2020
Customer Service Officer- Front office
Vodafone Ghana
01.2016 - 01.2018
Field officer
Ghana Statistical Services (GSS)
01.2014 - 01.2015
National Service Person
Social Security and National Insurance Trust (SSNIT)
01.2013 - 01.2014
Intern - Administrator
Oxford Research
01.2010 - 01.2012
Account Clerk
Anson Company
01.2009 - 01.2011
Master Degree - International Business
Jiangxi University of Finance and Economics
BSc - Business Administration (Accounting and Finance)
Kwame Nkrumah University of Science and Technology
West African Secondary School Certificate - General Art
T.I Ahmadiyya Senior High School
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