Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Diana Airapetian

Lymington,Hampshire

Summary

Self-motivated and industrious professional with a complete English Language and Literature BA and over a year of working in Hospitality experience. Looking for an opportunity to apply organisational and communication skills as well as analysis, creativity, organisation and articulation in professional environment. Took on more than 150 hours of weekend sales assistant volunteer work in a charity shop Dog's Trust in Lymington, Hampshire.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

English Tutor

Self Employment
Remote, Remote
12.2018 - Current
  • Enhanced student comprehension by creating engaging lesson plans.
  • Developed individual learning strategies for enhanced performance.
  • Fostered a positive learning environment with effective classroom management techniques.
  • Prepared students for examinations, resulting in improved test scores.

FOH Team Member [Bartender, Waitress]

Mitchells & Butlers
Lymington, Hampshire
09.2023 - 10.2024
  • Enhanced customer experience by providing exceptional service and maintaining cleanliness of facilities.
  • Developed rapport with regular customers, fostering a welcoming atmosphere.
  • Managed payments for food and beverage orders efficiently to avoid any discrepancies.
  • Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
  • Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
  • Handled complaints swiftly, turning potentially negative situations into positive outcomes.
  • Educated new staff on company policies and procedures to maintain high service standards.

Warehouse Operative

Wickes
Northampton, Northamptonshire
05.2023 - 08.2023
  • Maintained safety regulations by enforcing strict adherence to company policies.
  • Reduced damages with careful handling and storage of fragile items.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Operated forklift trucks to efficiently manage heavy loads in the warehouse.
  • Managed disposal of waste materials, maintained clean working environment.
  • Checked invoices against delivered items to ensure accuracy in record keeping.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Prepared items for timely dispatch and safe transportation.

Education

Bachelor of Arts - English Language and Literature

Petro Mohyla Black Sea National University
Mykolaiv, Ukraine
09.2018 - 05.2022

Skills

  • Customer service – 1 year
  • Teaching
  • Bartending – 1 year
  • Hospitality – 1 year
  • Communication skills
  • Data entry
  • Food safety – 1 year
  • Problem management
  • Microsoft Office
  • Creative writing techniques
  • Patience and empathy
  • Bookings management
  • Cash handling
  • Staff training
  • Conflict resolution
  • Manual handling technique
  • Hazardous materials knowledge
  • Bulk shipment handling

Languages

Ukrainian
Native
Russian
Native
English
Fluent
German
Intermediate
Spanish
Beginner

Affiliations

  • Creative Writing
  • Gaming
  • D&D
  • Ukulele

Timeline

FOH Team Member [Bartender, Waitress]

Mitchells & Butlers
09.2023 - 10.2024

Warehouse Operative

Wickes
05.2023 - 08.2023

English Tutor

Self Employment
12.2018 - Current

Bachelor of Arts - English Language and Literature

Petro Mohyla Black Sea National University
09.2018 - 05.2022

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Diana Airapetian