Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Generic

Diana Abitkina

Doncaster

Summary

I have gained valuable experience handling customers orders, both in person and over the phone. My experience in a fast-paced environment has helped me improve my ability to efficiently manage customer requests and provide excellent service. I’ve got an eager drive to work and I have developed skills with managing customers enquiries from my own work experience over the years. I’m ready to improve and gain any skills that I will need. Over time, I've refined my skills in multitasking, problem-solving, and handling customer inquiries. I’ve strengthened my patience through frequent interactions with customers, ensuring I provide a thoughtful and attentive service to everyone. My creative problem-solving skills have allowed me to think outside the box and come up with innovative ways to handle challenges efficiently.

Overview

2
2
years of professional experience

Work history

Customer service cashier

Edlington Grill
Doncaster, South Yorkshire
07.2024 - 02.2026
  • Delivered friendly and professional customer service in fast-paced environments.
  • Resolved customer queries and complaints politely and efficiently.
  • Managed queues effectively during busy periods, reducing wait times.
  • Supported co-workers during busy periods to ensure smooth service.
  • Developed trust with regular customers, gaining respect through consistent service and reliability.
  • Assisted in preparing, packaging and checking orders.

Temp Checkout operator

Tesco
Doncaster
11.2025 - 12.2025
  • Operated checkout systems efficiently to process customer transactions and ensure accuracy.
  • Assisted customers with inquiries and provided excellent service throughout the shopping experience.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Managed queue efficiently resulting in reduced waiting time for customers.
  • Followed company policies strictly while dealing with age-restricted items sale.
  • Maintained cleanliness and organisation of checkout area to create a welcoming environment.

Education

GCSEs - English and Maths

Astrea Academy Woodfields
Doncaster, South Yorkshire

Skills

  • Customer service
  • Communication
  • Problem solving
  • Multitasking
  • Reliability and professionalism
  • Flexibility and adaptability
  • Teamwork and collaboration
  • Building customers trust and loyalty

Additional Information

In my previous school, I was a part of the student council. Through this role, I gained teamwork skills by sharing ideas and collectively deciding what was best. As a member I built my confidence which boosted my leadership, as I regularly communicated ideas and guided discussions. I also helped plan fundraisers and raffles, which taught me organisational skills and how to engage others to support a cause.

Languages

Russian, English
Native
Diana Abitkina