Dian Febrianti
Coventry,west midlands
Summary
Accomplished professional with a strong foundation in negotiation, corporate communication, and strategic planning. Demonstrates expertise in Microsoft operational tasks and office administration, ensuring efficient business operations. Skilled in event management and market research, contributing to effective marketing communication and sales support. Committed to leveraging time management skills to drive business strategy and project planning initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SALES SUPPORT
PT. MORATELINDO
Jakarta, DKI Jakarta
02.2019 - 08.2024
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Develop and monitor performance indicators
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Conduct product demonstrations and training sessions for new clients
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
- Qualify and nurture leads generated by the sales team
- Track and report on onboarding metrics and KPIs
- Generate new sales leads through cross-selling and upselling opportunities
- Coordinate with vendors and suppliers for F&B catering, event materials, and promotional items
- Implemented strategies to improve sales support systems.
- Improved client retention by providing excellent sales support.
- Delivered comprehensive administrative and sales support, aiding company achievement against [Type] KPIs.
SECRETARY OVP CONSUMER ASSURANCE
PT. TELKOM INDONESIA
07.2018 - 01.2019
- Overseeing all aspects of communication, liaising between all departments and highest stakeholders, colleagues, external contacts, etc.
- Maintain OVP calendar for meetings, arrange internal and external meetings and/or events
- Compose and compiling minutes of meeting, as well as ensuring the circulation of the minutes
- Prepare correspondence and maintain office document, including incoming and outgoing mail, and all invoice, etc.
- Assist Senior Management for create, transcribe, translating document as per request
- Perform travel management for both business and personal purpose.
COORDINATOR OF HUMAN RESOURCES PLANNING HEAD OFFICE
PT. INDONESIA PORT CORPORATION (IPC)
03.2016 - 06.2018
- Personal in charge for training abroad
- Maintaining relationship with the Universities to collaborate as a preceptor for training employees
- Create report and analyze regarding employee realization budgeting to perform efficient and effective organization
- Analyzes employee's job rotation regarding fulfillment of job requirement
- Evaluate manpower planning across subsidiaries and branches
- Provide registration employees for master's degree aboard
SECRETARY OF DIRECTOR OPERATIONAL
PT. PELABUHAN TANJUNG PRIOK (PTP)
02.2013 - 03.2016
- Budgeting and managing cashflow for related activity
- Maintain petty cash
- Creating calendar of event Director's schedule
- Liaising accommodation and conference facilities
- Overseeing all aspects of communication, liaising between all departments and highest stakeholders, colleagues, external contacts, etc.
- Using a variety of software packages, such as Microsoft Word, Power Point, Excel to produce correspondence and documents and maintain presentations, records, spreadsheets and databases.
COORDINATOR OF PUBLIC RELATIONS (INTERNSHIP)
PT. JAKARTA INTERNATIONAL CONTAINER TERMINAL (JICT)
01.2012 - 07.2012
- Handling media relationship
- Researching, writing and distributing press releases to targeted media
- Organizing events include press conferences, exhibitions, open days and press tours
- Collating and analysis media coverage
- Preparing and supervising the production of brochures, direct mail leaflets, promotional, video photographs, films, multimedia programmers
- Handling one on one interview arrangement.
Education
Bachelor of Science - International Business
Coventry University
09/2024 - 07/2025
Diploma of Higher Education - Business Administration
Polytechnic Negeri Jakarta
Indonesia 08/2009 - 07/2012
Skills
- Negotiation
- Microsoft Operational
- Corporate Communication
- Time Management
- Microsoft Office Administration
- Event Management
- Market Research
- Project Planning
- Strategic Communication
- Business Strategic
- Marketing Communication
- B2C sales proficiency
- Tactical sales support
- Customer Relations
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Personal Information
Nationality: Indonesian
Accomplishments
Increasing Revenue
Retaining Customers
Develop a knowledge base and training program for sales team, leading to 25% reduction in customer support inquires
First Place achieving Business Plan School of Management Competition 2025, Coventry University
Collaborative Online International Learning (COIL) 2024, Coventry University
Certification
First Place achieving Business Plan School of Management Competition 2025, Coventry University
Collaborative Online International Learning (COIL) 2024, Coventry University
Projects involved during years in Moratelindo :
- ETLE (Electronic Traffic Law Enforcement) - Great Jakarta Police Department
2019-2020 - Pioneer in transforming a manual ticket for traffic violators into an electronic tickets using a delicate system integrating national vehicle database with payment switching gateway. - ITS (Intelligent Transportation System) - Great Jakarta Province
2021-2023 Deploying 150 smart traffic light system that transforming analog traffic light into smart traffic light system. Embedding AI on its analytics, making easier to reduce traffic jam and making possible to custom any scenarios set by decision makers.
Affiliations
- ART,GYM and Traveling
Timeline
SALES SUPPORT
PT. MORATELINDO
02.2019 - 08.2024
SECRETARY OVP CONSUMER ASSURANCE
PT. TELKOM INDONESIA
07.2018 - 01.2019
COORDINATOR OF HUMAN RESOURCES PLANNING HEAD OFFICE
PT. INDONESIA PORT CORPORATION (IPC)
03.2016 - 06.2018
SECRETARY OF DIRECTOR OPERATIONAL
PT. PELABUHAN TANJUNG PRIOK (PTP)
02.2013 - 03.2016
COORDINATOR OF PUBLIC RELATIONS (INTERNSHIP)
PT. JAKARTA INTERNATIONAL CONTAINER TERMINAL (JICT)
01.2012 - 07.2012
Bachelor of Science - International Business
Coventry University
09/2024 - 07/2025
Diploma of Higher Education - Business Administration
Polytechnic Negeri Jakarta
08/2009 - 07/2012
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