Summary
Overview
Work history
Education
Skills
Timeline
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Diahanne Wood

Oldham,Greater Manchester

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work history

Personal assistant

Mr Jack Denny
Oldham, Greater Manchester
12.2017 - Current
  • Responding to changing clients' needs through perception and communication.
  • Paid bills and collected pensions with thorough record-keeping.
  • Conducted effective handovers with several team members to communicate fundamental client information.
  • Managed and administered controlled medication.
  • Maintained clean and orderly environment by performing domestic duties including, thorough decontamination cleans, service & maintenance of cleaning equipment .
  • Maintained professional boundaries while building effective rapport through listening, problem solving & confidentiality.
  • Performed daily care duties that enable the client to achieve maximum independence.

Administrative assistant

Abacus baby Limited
Oldham, Greater Manchester
10.2010 - 11.2017
  • A varied office role demanding a high level of meticulous organisation, & adaptability.
  • Interacted with customers and staff professionally by phone, email, or in person and recorded to company database.
  • Handled customer enquiries and complaints with strong problem solving & mediation skills.
  • Acted as main point of contact for managing director, expertly addressing concerns and queries.
  • Prepared vendor invoices and processed incoming payments and recorded to sales and purchase ledger.
  • Oversaw office inventory, including ordering and requisitions.
  • Organised physical files and digitised records to ensure ease of accessibility and retrieval by team members.
  • Trained and mentored staff to enhance productivity through exceptional communication


Customer service advisor

Online 4 baby limited
Oldham, Greater Manchester
06.2005 - 09.2010
  • Promptly responded to a high volume of prospective customer requests with friendly, knowledgeable service and support.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Capitalised on upsell opportunities and alternative products with new and potential customers.
  • Processed customers orders with accurate data entry via phone, online platforms & email, onto internal database.
  • Tracked customer orders and processed refunds.
  • Followed up on unresolved customer issues to investigate and resolve problems to completion.
  • Ordered and processed spare parts to customers.
  • Worked with new hires to educate on various customer service tasks, product specifications and company protocols.

Education

GCSEs -

The Radclyffe School
Oldham

Skills

  • Dedicated team player
  • Friendly and approachable
  • Willingness to take on new tasks
  • Strong problem solver
  • Able to work to a deadline
  • Self motivated
  • Accurate written and data entry
  • Punctual
  • Works well under pressure

Timeline

Personal assistant

Mr Jack Denny
12.2017 - Current

Administrative assistant

Abacus baby Limited
10.2010 - 11.2017

Customer service advisor

Online 4 baby limited
06.2005 - 09.2010

GCSEs -

The Radclyffe School

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Diahanne Wood