DHRUV RAJ GUPTA

Directly oversee a specific category with an **annual business volume of ₹24 Crores**.
* Lead and mentor a high-performing team of **70+ members**, ensuring operational alignment and high employee motivation.
* Manage category operations for over **50 premium brands**, maintaining 100% adherence to corporate SOPs and brand standards.
* Optimized category efficiency through strategic resource allocation and proactive inventory management.

• Implemented quality control measures, maintaining high standards of service.
• Revitalised sales strategy with innovative marketing tactics.

• Planned and managed resources and budget to support and deliver objectives.
• Trained members of the team for improved overall productivity.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Coordinated F&B and Cinema operations, driving seamless service delivery and high guest satisfaction.
  Developed and implemented training strategies to build a successful administrative and service team.
  Provided critical support during operational audits, ensuring accurate reporting and total compliance with food safety and cinema protocols.

• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Coached underperforming employees improving their job performance significantly.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Maintained an organised stock room for easy accessibility of goods.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Created seasonal sales plans with varying stock and promotional strategies.
• Managed daily store operations and FMCG inventory records with high accuracy.
  * Significantly improved underperforming employee metrics through targeted motivational mentorship and performance coaching.