Dhruvilkumar Patel
Leeds
Summary
Organized and reliable Administrator with strong administrative background and experience in office inventory management. Friendly communicator with detailed knowledge of producing high-quality documents, spreadsheets and presentations. Creative problem-solver keeps office running smoothly.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Support service Administrator
St Mary's Hospital NHS
leeds
05.2023 - Current
- Handled scheduling of meetings and calendar management for senior staff.
- Acted as main contact for Patient and Medical staff.
- Provided printing, photocopying scanning support to colleagues.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Ordered office supplies and researched new deals and suppliers.
- Screened phone calls and routed callers to appropriate departments.
- Received, sorted and distributed incoming mail.
- Scheduled meetings, conferences and appointments.
- Prepared professional business correspondence on behalf of senior staff and organisation.
- Screened incoming phone calls and relayed detailed messages.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Administrator
Evoke Holidays India
Anand,India
11.2022 - 05.2023
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Accommodated client requests for customizations or modifications as best as possible.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Renegotiated contracts with preferred suppliers, increasing commission by 20%.
- Adhered to clients budgets while making plans.
- Tracked records and transactions using TBO software.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Mastered Communication & Empathy to tailor travel packages to meet specific client requirements, receiving 97% positive customer feedback.
Team leader
Clipper Logistic PLC (JD Sports UK)
Leeds
07.2022 - 11.2022
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Reduced personnel injuries through encouraging safe behaviour in workplace.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 94%.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Trained 250 order pickers in improved picking methods, boosting on-time shipping score from 82.6% to 94.3%.
QCD Admin
Clipper Logistic PLC (JD Sports UK)
Leeds
02.2022 - 07.2022
- Upgraded quality management systems and trained staff to deliver new processes accordingly.
- Mentored junior testers to establish high-performing quality assurance teams.
- Reviewed team performance and recognised training requirements to upskill quality assurance staff.
- Performed gap analysis and risk assessments to maintain quality conditions.
- Confirmed customer orders to avoid errors through miscommunication.
- Handled 7000 Normal & 1000 Next day deliveries on average daily.
- Removed faulty assembly components and reported defects to supervisor.
- Monitored quality standards in manufacturing and finishing process.
Back Office Administrator
Evoke Holidays India
Anand India
09.2017 - 01.2021
- Processed company receipts, invoices and provided reimbursements.
- Answered phones, responded to emails and directed calls to designated recipients.
- Registered information on database to maintain accurate and updated details.
- Established effective lead follow-up strategies, increasing enquiry-to-client conversion rate from 65% to 80% within 3 Months.
- Contributed marketing ideas and business development possibilities that led to 20% increase in Student group bookings.
- Renegotiated contracts with preferred suppliers, increasing commission by 5%.
- Discussed security issues and protocols with individuals travelling to highly insecure areas in the North India.
- Utilized Travel Boutique Online Software to process bookings of up to £5000 with 100% accuracy.
- Made a Reservation with a private Indian airline for group of 55 people with negotiated rates.
Education
Master of Business Administration - International Business
Bangor University, Wales
Bangor, Gwynedd 01.2021 - 01.2022
Skills
- Inventory systems
- Travel administration
- Strong problem solver
- Data entry
- Multi-line phone systems
- Schedule management
- Excel proficiency
Languages
English
Fluent
Hindi
Fluent
Courses
- Fire Marshall Training Course - September 2022
- Microsoft Office Basic softwares - August 2022 & December 2017
- Team Leading & Management - October 2022
- Microsoft Excel - March 2022
- Adobe Photoshop - November 2017
Timeline
Support service Administrator
St Mary's Hospital NHS
05.2023 - Current
Administrator
Evoke Holidays India
11.2022 - 05.2023
Team leader
Clipper Logistic PLC (JD Sports UK)
07.2022 - 11.2022
QCD Admin
Clipper Logistic PLC (JD Sports UK)
02.2022 - 07.2022
Master of Business Administration - International Business
Bangor University, Wales
01.2021 - 01.2022
Back Office Administrator
Evoke Holidays India
09.2017 - 01.2021
Similar Profiles
Samer HassanSamer Hassan
Nurse Coordinator (Hospital Nurse Supervisor) at National Guard HospitalNurse Coordinator (Hospital Nurse Supervisor) at National Guard Hospital
Kathleen MooreKathleen Moore
Registered Nurse at St Elizabeth, St. Mary's HospitalRegistered Nurse at St Elizabeth, St. Mary's Hospital
Grace JohnsonGrace Johnson
Clinical Rotation, Student Nurse at Community Hospital/St. Mary's HospitalClinical Rotation, Student Nurse at Community Hospital/St. Mary's Hospital
Sangeetha JinkaSangeetha Jinka
QA Automation Engineer at Sky CP LtdQA Automation Engineer at Sky CP Ltd
John MillerJohn Miller
HVAC Technician at Self-employedHVAC Technician at Self-employed