Dhruva Kumar BK
Bangalore,India
Summary
Accomplished professional with expertise in technical tools such as Power BI, Advanced Excel, SQL, SAP S/4 HANA, SAP Ariba, Oracle, and Salesforce. Demonstrates strong procurement skills in contract management, strategic sourcing, order fulfilment, and reporting. Adept at stakeholder management, process improvement, and team coordination. Committed to leveraging technical and procurement skills to drive organisational success and efficiency.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Guest Service Manager
Hampton by Hilton
Oxford, UK
2025.04 - 2026.01
- Managed daily front office operations including check-ins, check-outs, reservations, and guest coordination.
- Supervised and trained front desk staff, ensuring adherence to service standards and operational guidelines.
- Handled escalations, service recovery, and stakeholder communication to maintain high guest satisfaction.
- Coordinated with housekeeping, maintenance, and operations teams to ensure SLA compliance for room readiness.
- Monitored occupancy levels, operational KPIs, and daily reports to support data-driven decision-making.
- Ensured compliance with brand standards, health & safety regulations, and company policies.
- Supported process improvements to enhance workflow efficiency and service quality.
Senior Sales Operations Specialist
Dell EMC Technologies
2020.01 - 2025.01
- Managed end-to-end contract renewals, order processing, and quote generation for North American enterprise customers in the Quote-to-Cash cycle.
- Acted as single point of contact (SPOC) for regional quoting operations across NALA (North America & Latin America).
- Audited quotes for compliance, achieving a quality score of 95%+ and improving quote accuracy.
- Collaborated with sales teams to align quoting with customer needs and contract terms.
- Produced dashboards and reports in Power BI and Excel to track quote volumes, cycle times, and deal conversions.
- Received multiple performance awards for exceeding SLAs and supporting process improvements.
- · Prepared regular reports for senior management, highlighting key metrics and accomplishments.
- · Serves as facilitator to internal sales booking team to ensure that booked POs are compliant.
- · Provides a detailed view of customers' product portfolio by ensuring configurations are accurate through different internal systems.
- · Manages contract activity for Renewal Sales, including upgrades, de-installation, and maintains the integrity of thedatabase.
Client Delivery Coordinator
Infosys Ltd
Bangalore
2017.07 - 2020.01
- Coordinated billing and invoicing for North American clients (Cisco), ensuring timely and accurate submission of FP and T&M invoices.
- Worked with Delivery Managers to draft and process Statements of Work (SOWs).
- Monitored project timesheets, reconciled discrepancies, and ensured client reporting accuracy.
- Maintained open communication with clients and internal teams across time zones to meet SLA targets.
- Awarded ‘Extra Miler' and ‘I-Star' for exceptional service delivery.
Project Support Associate
First American Financial Solutions
Bangalore
2015.02 - 2016.03
- Supported planning and execution of internal projects, coordinating documentation, budgeting, and cost estimation.
- Conducted basic risk assessments and ensured timely delivery of client milestones.
- Facilitated regular team meetings to review quality scores and improvement strategies.
- Managed client escalations and ensured SLA adherence through task tracking and proactive communication.
Education
MSc - Strategic Procurement
University of Portsmouth
Portsmouth 2025.01 - 2026.01
Bachelor of Business Management -
Presidency College, Bangalore
BangalorePUC - PCM + Electronics
Sheshadri Puram PU College
Bangalore 2008.01 - 2010.01
Skills
- Technical: Power BI, Advanced Excel, SQL, SAP, Oracle, Salesforce
- Procurement: Contract Management, Strategic Sourcing, Order Fulfilment, Reporting
- Soft Skills: Stakeholder Management, Process Improvement, Team Coordination
Websites
Languages
English
Advanced (C1)
AWARDS & RECOGNITION
University of Portsmouth: Dean’s List Award – Highest Academic Distinction (2025–26), Dell EMC: Inspire Applause, Game Changer, Cheers Award (2020–2024), Infosys: Extra Miler Award (2018, 2019), I-Star Award (2019)
Certification
- Power BI Certification — 2023
- SQL for Manual Testing — 2017
Timeline
Guest Service Manager
Hampton by Hilton
2025.04 - 2026.01
MSc - Strategic Procurement
University of Portsmouth
2025.01 - 2026.01
Senior Sales Operations Specialist
Dell EMC Technologies
2020.01 - 2025.01
Client Delivery Coordinator
Infosys Ltd
2017.07 - 2020.01
Project Support Associate
First American Financial Solutions
2015.02 - 2016.03
PUC - PCM + Electronics
Sheshadri Puram PU College
2008.01 - 2010.01
Bachelor of Business Management -
Presidency College, Bangalore