Dhruv Sharma
Liverpool,UK
Summary
A results-oriented professional with over 6 years of experience in operations, content strategy, and project management. Recently completed an M.Sc. in Project Management from Liverpool John Moores University. Proven track record in managing cross-functional teams, optimising user experience, and utilising data-driven insights to drive business efficiency. Expert in Salesforce and high-level stakeholder communication.
Visa Status: Currently on a Student Visa (valid until May 2026) . Will transition to a Spouse Visa thereafter; no sponsorship required for long-term employment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Operations Executive
Vaco Binary Semantics
Gurgaon
01.2023 - 04.2024
- Streamlined business workflows through effective management of project processing, database operations, and market research.
- Ensured data accuracy and accessibility for stakeholders by utilising Salesforce for complex dashboards.
- Administered accounting and invoicing tasks across various digital platforms to enhance financial oversight.
- Improved decision-making process through the production of comprehensive reports based on data analysis.
Sr. Content & Quality Control Manager
Accesso Mercandin
New Delhi
09.2019 - 02.2021
- Led high-impact content quality projects for prestigious clients including Chili's, Haldiram's, and The Fern Residency.
- Managed a national team of mystery shoppers, analysing qualitative data to devise marketing and communication strategies.
- Optimized off-domain content strategy to drive higher social media engagement.
Content & Media Analyst
Cision UK
Gurgaon
07.2018 - 08.2019
- Conducted data collation and media analysis to provide real-time communication metrics for a global clientele.
- Oversaw and trained a team of 10 writers, ensuring editorial excellence and brand consistency.
- Developed and executed content distribution strategies to grow social audiences across all channels.
Business Development Executive
Unlockar Apps
New Delhi
08.2016 - 06.2018
- Collaborated with agency principals on strategic positioning and branding for diverse clients.
- Conducted primary and secondary research to identify growth opportunities and acquire new business.
- Authored brand stories, positioning statements, and new business proposals.
Education
M.Sc. - Project Management
Liverpool John Moores University
UK 01.2025 - 01.2026
B.Sc. - Maths
Sunrise University
Rajasthan, India 05.2013 - 07.2016
Skills
- Project Management: Strategic Planning, Stakeholder Management, Agile Methodologies, Resource Allocation
- Operations & Analysis: Salesforce CRM, Trend Analysis, Market Research, Database Management
- Content & Marketing: Content Strategy, Brand Messaging, Quality Control, Copywriting
- Leadership Acumen: Team Management (up to 10 staff), Cross-functional Collaboration, Training
Certification
- Technical: Salesforce CRM, Microsoft Office Suite, Data Visualization.
- Certifications: Digital Marketing Specialisation, Google Ad Specialisation.
- Soft Skills: Leadership, Interpersonal Communication, Problem-Solving.
REFERENCES
- Tushar, Sharma, tsj.sharma88@gmail.com, +447448671985, Unlockar Apps Pvt Ltd
- Shivam, Pandey, pandeyshivamfzd@gmail.com, +917007910998, Accesso Mercandin Pvt Ltd
Timeline
M.Sc. - Project Management
Liverpool John Moores University
01.2025 - 01.2026
Senior Operations Executive
Vaco Binary Semantics
01.2023 - 04.2024
Sr. Content & Quality Control Manager
Accesso Mercandin
09.2019 - 02.2021
Content & Media Analyst
Cision UK
07.2018 - 08.2019
Business Development Executive
Unlockar Apps
08.2016 - 06.2018
B.Sc. - Maths
Sunrise University
05.2013 - 07.2016