Summary
Overview
Work History
Education
Skills
Timeline
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Dhruv Patel

Leicester

Summary

Dynamic and results-oriented professional with a proven track record at Premier Inn, excelling in customer service and financial transactions. Demonstrated expertise in organization and verbal communication, significantly enhancing customer satisfaction and operational efficiency. Known for exceptional ability to manage time and tasks, ensuring seamless operations and positive customer interactions.

Overview

2
2
years of professional experience

Work History

Receptionist

Showcase Apartment Highcross House
12.2022 - Current

Ensured the immaculate cleanliness and impeccable maintenance of the property, consistently exceeding

cleanliness standards.

* Contributed to the security of the property by diligently monitoring entrances and exits, proactively detecting

and addressing any suspicious activities, and promptly communicating security concerns to the relevant

authorities.

* Proficiently executed the handling and rearrangement of bulky furniture and equipment throughout the

property, demonstrating exceptional strength and skill while utilizing specialized tools and equipment for the

seamless transfer of larger items.

* Distinguished as the welcoming face of the establishment, actively engaging with customers and guests.

*Demonstrated a strong commitment to customer service by warmly greeting guests, providing informative

responses to inquiries, and expertly directing them to their destination.

Retail Assistant

Premier Inn
10.2022 - 12.2024

Consistently provided exceptional customer service, ensuring a positive shopping experience for customers by

warmly greeting them, addressing enquiries, and promptly resolving any issues, resulting in a high level of

customer satisfaction.

 Demonstrated an extensive knowledge of the products in our inventory, effectively leveraging this expertise

to drive sales and provide valuable recommendations to customers, contributing to increased revenue and

customer loyalty.

 Proficiently managed financial transactions, including accurate handling of money, making precise change, and

efficiently operating cash registers, resulting in error-free cash handling and smooth financial transactions.

 Exhibited strong communication skills by actively listening and effectively conveying information to both

customers and colleagues, fostering a collaborative and friendly work environment

Education

Master Of Project Management -

De Montfort University
Leicester
08.2024

Bachelor Of Civil Engineering -

Alpha College of Engineering And Technology
Ahmedabad, Gujarat, India
08.2019

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Excellent communication skills

Timeline

Receptionist

Showcase Apartment Highcross House
12.2022 - Current

Retail Assistant

Premier Inn
10.2022 - 12.2024

Master Of Project Management -

De Montfort University

Bachelor Of Civil Engineering -

Alpha College of Engineering And Technology
Dhruv Patel