DHRUV GUPTA
Hospices of Hope Charity Shop, Waterloo
London
6
years of professional experience
3
years of post-secondary education
4
Languages
Customer-focused professional skilled in sales persuasion, inventory management, and point of sale operations. Experienced in loss prevention and compliance with alcohol laws, while ensuring high standards of food safety and hygiene. Strong ability to manage peak periods efficiently and enhance customer satisfaction, driving sales growth in fast-paced environments.
Work history
Bartender & Kitchen Staff (Part-time)
2 Months- Prepared and served a variety of alcoholic and non-alcoholic drinks, ensuring prompt responses to customer requests and delivering attentive service.
- Assisted with food preparation and plating, maintained kitchen cleanliness, and adhered to hygiene practices in a fast-paced environment.
- Coordinated front and back-of-house duties with colleagues to ensure seamless service during peak periods.
Retail Assistant (Part-time)
2 Months- Guided customers in product selection by identifying preferences and recommending tailored options.
- Provided friendly, personalised customer service in a premium retail environment.
- Processed sales transactions and payments accurately, ensuring a smooth customer experience.
- Created appealing product displays and ensured shop floor remained organised and visually appealing.
- Supported stock replenishment and day-to-day store operations.
- Worked effectively as part of a team during busy periods while maintaining high service standards.
Retail Volunteer (Unpaid, Occasional)
2 Months- Operated the till, processed customer purchases, and managed cash and card payments to ensure smooth transactions.
- Assisted customers, arranged clothing, and organised merchandise and shop-floor displays to create a welcoming shopping environment.
- Contributed to retail operations by volunteering eight sessions between July and September.
Business Associate
3 Years- Managed invoicing in Tally, prepared e-way bills, coordinated dispatches to ensure timely delivery, and supported procurement and buyer relationships to enhance collaboration.
Partner
1 Year 8 Months- Conducted product research, sourced suppliers, and developed branding and launch plans for a fitness supplement concept.
Operations Support
- Assisted with photoshoot organization, content operations and on-ground brand coordination.
Retail Assistant (Part-time)
2 Months- Guided customers in selecting frames and lenses, completed sales transactions, and organised product displays.
Barista / Cafe Assistant (Part-time)
6 Months- Processed orders and payments while preparing drinks and food, ensuring clean service areas during peak times.
Retail Floor Assistant (Part-time)
7 Months- Supported shop-floor operations, clothing and stock organisation, displays and customer queries.
Skills
Customer Handling & Communication
Sales Persuasion & Product Recommendations
Point of Sale (POS) & Money Handling
Stock Control & Inventory Management
Retail Technology & Stock Control Software
Fashion & Product Awareness
Loss Prevention Awareness
Adaptability in Fast-Paced Environments
Peak-Time & Pressure Management
Flexible & Night Shift Availability
Drink Recipes
Mixology & Beverage Preparation
Liquor Knowledge & Alcohol Service
Alcohol Law Compliance & Service Etiquette
Food Safety & Hygiene Standards
Glassware Cleaning & Bar Area Maintenance
Organisational Skills & Strong Memory
Positive Attitude Under Pressure
Education
MSc - Entrepreneurship, Innovation & Enterprise Development
Bachelor of Business Administration - commerce
EDUCATION, CERTIFICATIONS AND ADDITIONAL INFORMATION
English
Fluent
Hindi
Native
Punjabi
Advanced
Urdu
Fluent
Timeline
Retail Volunteer (Unpaid, Occasional)
Hospices of Hope Charity Shop, Waterloo
2026.07 - 2026.09Read More
Bartender & Kitchen Staff (Part-time)
Traders Wine Bar, Tower Bridge
2026.04 - 2026.06Read More
University of Westminster
MSc from Entrepreneurship, Innovation & Enterprise Development
2026.01 Read More
Retail Assistant (Part-time)
Molton Brown, Regent Street
2026.01 - 2026.03Read More
Retail Assistant (Part-time)
Shanti Opticals, Delhi
2025.06 - 2025.08Read More
Partner
Musclevo (Startup Project)
2025.01 - 2026.09Read More
Operations Support
Medallion Live (Streetwear Brand)
2025.01 - 2025.01Read More
Barista / Cafe Assistant (Part-time)
Velina & Healthy Food & Fitness Cafe
2022.11 - 2023.05Read More
Retail Floor Assistant (Part-time)
Pantaloons, Cross River Mall
2022.03 - 2022.10Read More
University of Delhi
Bachelor of Business Administration from commerce
2021.01 - 2024.07Read More
Business Associate
Durgesh Kumar and Bros
2021.01 - 2024.01Read More