Summary
Overview
Work history
Education
Skills
Languages
References
Research Paper
Timeline
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dhruti sharma

City of London

Summary

Innovative and results-oriented professional with a Master's degree in Fintech Management (MBA) and a proven track record in leadership, customer service, and financial analysis. Skilled in leveraging analytical abilities to derive actionable insights and inform strategic business decisions. Seeking to apply a unique blend of expertise in a business analysis or management role to drive organizational growth and success in London's dynamic business environment.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Supervisor

Wenzel's The Baker
Harrow Weald, Harrow
11.2023 - Current
  • Analysed sales data meticulously to identify trends and opportunities for revenue growth.
  • Developed and implemented strategic initiatives to optimize operational efficiency and enhance customer experience.
  • Mentored and led team members to improve performance and achieve business objectives.
  • Prepared comprehensive reports and presentations for senior management, outlining key findings and recommendations.
  • Utilized financial software to manage budgeting, forecasting, and inventory control effectively.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Estimated costs, generated reports, and maintained detailed records.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.

Sales assistant

Wenzel's The Baker
Ickenham, Hillingdon
02.2023 - 02.2024
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Participated in strategic planning meetings to develop marketing campaigns and promotions to drive sales.
  • Provided training and support to new team members, ensuring a smooth onboarding process.
  • Conducted regular market research to identify emerging trends and consumer preferences.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.

Library assistant

CPI
Ahmedabad, india
05.2022 - 08.2022
  • Sorted and arranged books by category in shelves.
  • Helped customers to successfully use library computers and equipment.
  • Assisted customers in locating specific books to address needs.
  • Checked in and out books and scanned library cards.
  • Supported librarians by assisting with materials check-in and check-out process.
  • Inspected book conditions to identify damaged items.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Input information about new books and resources to library database.
  • Collaborated with school and community groups to promote library programs and services.

Internship trainer

Bacancy Technology
Ahmedabad, india
03.2021 - 09.2021
  • worked on on page and off page gap analysis, managed social media handles.
  • Generating leads through linkedin sales navigator and email campaign.
  • Received consistently positive feedback from management and internship program participants, maintaining strong levels of satisfaction across all programs.
  • Networked at industry events to cultivate connections and multiply opportunities.
  • Supervised interns across multiple projects, evaluating performance to provide actionable feedback.

Education

Master of Business Administration - Fintech Management

University of East London
London
01.2023 - 01.2024

Bachelor of Business Administration - Finance

Gujarat University
india
05.2019 - 05.2022

Skills

  • Bookkeeping
  • Payroll
  • Financial planning
  • Budget analysis
  • Customer Service
  • Business development
  • Project Management
  • Social media expertise
  • Online marketing
  • Marketing and communications
  • Cash handling
  • Microsoft Excel
  • Money management
  • Data Entry
  • Data collection and analysis
  • Database programming
  • Payment Processing
  • Organisational skills

Languages

English
Advanced (C1)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)

References

References available upon request.

Research Paper

  • Consumer Preferences about Life Insurance Policy
  • Authored an Industry Report on "Amul Dairy"

Timeline

Supervisor

Wenzel's The Baker
11.2023 - Current

Sales assistant

Wenzel's The Baker
02.2023 - 02.2024

Master of Business Administration - Fintech Management

University of East London
01.2023 - 01.2024

Library assistant

CPI
05.2022 - 08.2022

Internship trainer

Bacancy Technology
03.2021 - 09.2021

Bachelor of Business Administration - Finance

Gujarat University
05.2019 - 05.2022

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dhruti sharma