DHIRAN DHITAL
Cafe manager
Gloucester,Gloucestershire
Summary
Knowledgeable management professional with background in overseeing smooth-running hotel and restaurant operations. Encourages customer feedback to implement insightful changes. As a strategic problem-solver with a keen eye for detail, I aim to create a harmonious and efficient work environment while continuously innovating to surpass revenue and service goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Operations manager
Kathmandu Nomad Hotel
Kathmandu, Nepal
2017.02 - 2023.09
- Led overall direction, coordination and evaluation of department functions.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Encouraging all the staff to get valued feedback on Google business, Tripadvisor & Booking.com
- Strategically scheduled and managed 8+ staff members including restaurants staff, maintaining high-performing business operations.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
Cafe manager
Cafe Boats limited
Gloucester, Gloucestershire
2023.11 - Current
- Interacted positively with customers, effectively promoting restaurant facilities and services and analyze guests feedback
- Established safe and secure dining environment with strong sanitation standards
- Analyzed operations to improve restaurant efficiency, service levels and setting weekly targets of sales
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Education
Master of Business Administration - Management, Leadership and Marketing
Texas International College
Nepal 2016.03 - 2018.05
Bachelor of Business Studies - Management
Narayani collage, Tribhuvan university
Nepal 2012.08 - 2015.08
Skills
- Experience on leading and motivating team
- Results-orientated
- Strong work ethic and positive attitude
- positive attitude with passion for customer service
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Timeline
Cafe manager
Cafe Boats limited
2023.11 - Current
Operations manager
Kathmandu Nomad Hotel
2017.02 - 2023.09
Master of Business Administration - Management, Leadership and Marketing
Texas International College
2016.03 - 2018.05
Bachelor of Business Studies - Management
Narayani collage, Tribhuvan university
2012.08 - 2015.08