DHIRAN DHITAL
Cafe manager
Gloucester,Gloucestershire
Summary
Knowledgeable management professional with background in overseeing smooth-running hotel and restaurant operations. Encourages customer feedback to implement insightful changes. As a strategic problem-solver with a keen eye for detail, I aim to create a harmonious and efficient work environment while continuously innovating to surpass revenue and service goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Operations manager
Kathmandu Nomad Hotel
Kathmandu, Nepal
02.2017 - 09.2023
- Led overall direction, coordination and evaluation of department functions.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Encouraging all the staff to get valued feedback on Google business, Tripadvisor & Booking.com
- Strategically scheduled and managed 8+ staff members including restaurants staff, maintaining high-performing business operations.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
Cafe manager
Cafe Boats limited
Gloucester, Gloucestershire
11.2023 - Current
- Interacted positively with customers, effectively promoting restaurant facilities and services and analyze guests feedback
- Established safe and secure dining environment with strong sanitation standards
- Analyzed operations to improve restaurant efficiency, service levels and setting weekly targets of sales
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Education
Master of Business Administration - Management, Leadership and Marketing
Texas International College
Nepal 03.2016 - 05.2018
Bachelor of Business Studies - Management
Narayani collage, Tribhuvan university
Nepal 08.2012 - 08.2015
Skills
- Experience on leading and motivating team
- Results-orientated
- Strong work ethic and positive attitude
- positive attitude with passion for customer service
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
Timeline
Cafe manager
Cafe Boats limited
11.2023 - Current
Operations manager
Kathmandu Nomad Hotel
02.2017 - 09.2023
Master of Business Administration - Management, Leadership and Marketing
Texas International College
03.2016 - 05.2018
Bachelor of Business Studies - Management
Narayani collage, Tribhuvan university
08.2012 - 08.2015
Similar Profiles
Jazmine MartinezJazmine Martinez
Line Cook at NoMad Diner at Arlo NoMad HotelLine Cook at NoMad Diner at Arlo NoMad Hotel
ROSHAN KOJUROSHAN KOJU
Kitchen Hand at Raddison Hotel, kathmandu, NepalKitchen Hand at Raddison Hotel, kathmandu, Nepal
Srijana RijalSrijana Rijal
Commi Chef at Kathmandu Marriott HotelCommi Chef at Kathmandu Marriott Hotel
MARIA-ELENA MARGINEANMARIA-ELENA MARGINEAN
Carer at Little oyster limited/ Coach houseCarer at Little oyster limited/ Coach house
Ella CarterElla Carter
Hotel receptionist at Leonardo Hotel CheltenhamHotel receptionist at Leonardo Hotel Cheltenham