Summary
Overview
Work History
Education
Skills
Timeline
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Naimisha Hirpara

Customer Service Manager
London

Summary

Energetically driving customer satisfaction and financial accuracy, I leveraged my expertise in bookkeeping software and strong organizational skills at Ladbrokes and Future Connect Accountants. Mastering complex customer issues and financial management, I ensured seamless operations and compliance with HMRC guidelines, showcasing my ability to meet tight deadlines and maintain meticulous attention to detail.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Ladbrokes
10.2022 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Accepting bets, accurate settlement, and payment of winning bets.

Trainee

Future Connect Accountants
05.2024 - 08.2024
  • Successfully managed the administration of purchase and sales ledgers, ensuring precise VAT submission across diverse VAT schemes such as standard, flat rate, and retail VAT schemes.
  • Demonstrated adeptness in employing accounting software like SAP, Sage 50, Xero, Quickbooks, and Sage payroll to adhere to making tax digital (MTD) regulations.
  • Conducted through bank reconciliations and effectively executed credit control tasks.
  • Executed accounts payable and accounts receivable transactions with meticulousness and timeliness.
  • Possessed an in-depth understanding of generating nominal codes, charts of accounts,, and tax codes to facilitate accurate financial management.
  • Recorded general, debtors, creditor, and wages journals with precision.
  • Proficiently calculated loan interest and managed accruals, prepayments, depreciation, and double entries effectively.
  • Utilize Sage 50 payroll to manage schemes proficiently, including payslips, administering SSP, SMP, and SPP, preparing forms P45, P60, and submitting RTI filings.

Education

AAT Level 3 (Pursuing) -

Future Connect Training
04.2001 -

Master of Commerce - Accounting And Finance

University of Mumbai
Mumbai
04.2001 -

Bachelor of Commerce - Accounting And Finance

University of Mumbai
Mumbai
04.2001 -

Skills

  • Proficient in bookkeeping software (eg, Sage, Xero, and QuickBooks)

  • Strong knowledge of double-entry bookkeeping and financial reconciliation

  • Bank reconciliation and processing invoices

  • Ability to manage accounts receivable/payable efficiently

  • High level of accuracy and attention to detail

  • Strong organizational skills and ability to work to deadlines

  • Good communication and interpersonal skills

  • Familiarity with HMRC guidelines and VAT returns

Timeline

Trainee

Future Connect Accountants
05.2024 - 08.2024

Customer Service Manager

Ladbrokes
10.2022 - Current

AAT Level 3 (Pursuing) -

Future Connect Training
04.2001 -

Master of Commerce - Accounting And Finance

University of Mumbai
04.2001 -

Bachelor of Commerce - Accounting And Finance

University of Mumbai
04.2001 -

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Naimisha HirparaCustomer Service Manager