Dharuv Sharma
Manchester
Summary
A driven and personable professional with a Bachelor of Commerce degree, possessing a versatile background in customer service and technical support. Experienced in managing customer interactions with empathy and professionalism, ensuring compliance with set KPIs and SLAs. Proficient in administrative tasks and maintaining operational efficiency, with a passion for delivering high-quality service and exceeding customer expectations. Eager to contribute to a dynamic and growing team.
Overview
3
3
years of professional experience
Work History
Customer Service Analyst
ASL Tutorials
04.2020 - 08.2023
- Managed and maintained computer systems, ensuring seamless daily operations and troubleshooting hardware/software issues within the educational institute
- Delivered high-quality support to faculty and students, ensuring smooth facilitation of learning activities and maintaining secure digital environments
- Provided exceptional customer service by addressing inquiries, resolving technical issues, and supporting students in competitive exam preparations
- Ensured all tasks were completed within agreed timelines, contributing to maintaining KPI and SLA standards for customer interactions.
Education
Bachelor of Commerce -
Jammu University
01.2019
12th -
JK Bose
01.2016
10th -
JK Bose
01.2014
Skills
- Customer Service Excellence: Strong ability to manage customer requests professionally and efficiently, ensuring adherence to KPI and SLA targets
- Communication & Interpersonal Skills: Able to build strong relationships with customers, providing empathetic and knowledgeable responses
- Microsoft Office Proficiency: Skilled in Microsoft Excel for administrative tasks, data analysis, and reporting, alongside strong competency in Word and PowerPoint
- Technical Troubleshooting: Experience in resolving hardware, software, and network-related issues, ensuring system uptime and user satisfaction
- Attention to Detail: Adept at maintaining accurate records, ensuring data accuracy, and performing detailed administrative tasks
- Adaptability: Quick to learn new systems and tools, with experience in using in-house software for operational support
- Problem-Solving: Efficient in identifying and resolving customer queries, aiming to exceed expectations and enhance service quality
Timeline
Customer Service Analyst
ASL Tutorials
04.2020 - 08.2023
12th -
JK Bose
10th -
JK Bose
Bachelor of Commerce -
Jammu University
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