Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DHARUN ILANGOVAN

Croydon

Summary

Experienced in team leadership, strategic planning, and operational management. Leverage effective communication and organizational skills to drive project success. Proven track record of fostering productive work environments and achieving set goals. Adept at leading teams towards success. Expertise lies in utilizing strong leadership abilities to optimize operations and deliver exceptional results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER

WINGSTOP
02.2024 - Current
  • Led and supervised a team of 25 employees during shifts, ensuring smooth operation and high standards of service. Trained new staff members and provided ongoing support to improve performance and productivity.
  • Managed day-to-day operations, including overseeing food preparation, customer service, cash handling, and inventory control, ensuring the store met company standards for quality, cleanliness, and safety.
  • Acted as the escalation point for customer complaints and issues, addressing concerns swiftly and professionally to ensure customer satisfaction and loyalty. Provided guidance to the team on effective customer service techniques.
  • Created and managed shift schedules to ensure optimal staffing levels, taking into account peak times and employee availability. Monitored staff performance to ensure efficiency and adherence to schedules.
  • Ensured compliance with health, safety, and hygiene standards, including food safety regulations. Conducted regular checks to ensure that all staff followed proper procedures for sanitation and food preparation.
  • Managed inventory and stock levels, ensuring adequate supplies for daily operations while minimizing waste. Ordered supplies and monitored deliveries, ensuring items were stored according to safety protocols.
  • Provided training to new team members on operational procedures, safety standards, and customer service expectations. Conducted performance evaluations and provided constructive feedback to improve team performance.
  • Oversaw cash transactions, processed payments, and reconciled tills at the end of shifts. Ensured accuracy in cash handling and managed the safe to minimize discrepancies.
  • Made quick and effective decisions during busy periods to ensure smooth operations, including handling unexpected challenges such as supply shortages, customer complaints, or staffing issues.
  • Tracked team performance and operational metrics, reporting to senior management on sales, customer satisfaction, and operational challenges. Implemented strategies to improve performance based on data analysis.
  • Ensured the restaurant maintained high cleanliness standards throughout the shift, including dining areas, kitchen, and back-of-house. Led by example in promoting a clean and welcoming environment.

SHIFT SUPERVISOR

KRUNK BURGERS
10.2023 - 02.2024
  • Oversaw safe operation of kitchen equipment and proper handling of heavy and hazardous materials
  • Built and maintained strong working relationship with staff across business
  • Enforced health and safety regulations and restaurant standards by supervising food preparation
  • Oversaw safe storage practices and compliance with Food Safety Act, accurately completing relevant documentation
  • Conducted weekly inventories to maintain optimal stock levels for kitchen
  • Managed staff schedules, ensuring required coverage to meet shift needs within budget

SHIFT MANAGER

PIZZA EXPRESS
07.2022 - 09.2023
  • Offered exceptional customer service with strong product knowledge
  • Warmly greeted customers and proactively reduced wait times
  • Demonstrated proper food handling and safety standards
  • Completed opening and closing checklists to create welcoming store environment
  • Prepared and packaged orders with precise presentation skills
  • Enabled smooth operations during peak times by assisting in food preparation tasks
  • Advised customers on menu queries, recommendations and dietary and allergy concerns
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor
  • Maintained food safety by checking temperatures and storing ingredients correctly
  • Served 40+ customers per hour with friendly greetings and strong order accuracy
  • Took cash and card payment at checkout, providing correct change and receipts when requested
  • Greeted incoming customers, offered menu information and documented orders
  • Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations
  • Handled customer complaints using quick decision-making to resolve issues
  • Followed recipes to prepare different pizzas with correct topping amounts and arrangements

IT RECRUITER

DEVCARE SOLUTIONS
06.2021 - 05.2022
  • Established positive relationships with prospective candidates through networking and regular communications
  • Developed strong understanding of client companies' values, work culture, and environment
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency
  • Attracted top candidates using social media networking
  • Maintained high suitability standards through diligent screening, interview and assessment processes
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer
  • Informed candidates about interview results and made job offers to successful interviewees
  • Prepared CVs and correspondence to forward to clients regarding suitable candidates
  • Worked towards exceeding targets agreed on with clients regarding number of candidates placed
  • Briefed candidates about responsibilities, salary and job benefits
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies
  • Maintained contact with clients and candidates to guarantee successful placements and promote repeat business
  • Advertised job vacancies through online platforms
  • Managed all aspects of employee life cycle process, including on and off boarding
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate
  • Successfully placed candidates in various IT roles, including software developers, network engineers, data analysts, and project managers.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Onboarded new hires and set up training.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

CUSTOMER SERVICE EXECUTIVE

CONNEQT BUSINESS SOLUTIONS
04.2020 - 05.2021
  • Worked as a Customer Service Executive for one of the biggest tele-communication network Airtel's broadband customer service team
  • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues
  • Exceeded targets by delivering comprehensive and consistent service
  • Managed banking and accounts with expert finance knowledge
  • Resolved complaints with proactive problem-solving and analysis
  • Offered detailed product and service advice based on customer needs
  • Explained benefits and advantages of different product and service offerings to customers
  • Responded to customer queries and provided excellent customer service
  • Escalated complex issues quickly to supervisors to avoid lost revenue
  • Advised clients of products and services and sold additional offerings to increase sales numbers
  • Built positive customer rapport through friendly, professional communication

Education

Master of Science - Management

BPP University
05.2023

BE - ECE

Kongu Engineering College
01.2020

SSLC -

Kurinji Matric Higher Secondary School
01.2015

Little Angels Matric Higher School
01.2013

Skills

  • Quality Assurance
  • Communication skills
  • Schedule management
  • Customer service focus
  • Staff scheduling
  • Guest dispute resolution
  • Passion for customer satisfaction
  • Front of House (FOH) recruitment
  • Training and mentoring
  • Reporting and documenting

Certification

Level 2 Food and Hygiene Certification

Languages

English

Timeline

SHIFT MANAGER

WINGSTOP
02.2024 - Current

SHIFT SUPERVISOR

KRUNK BURGERS
10.2023 - 02.2024

SHIFT MANAGER

PIZZA EXPRESS
07.2022 - 09.2023

IT RECRUITER

DEVCARE SOLUTIONS
06.2021 - 05.2022

CUSTOMER SERVICE EXECUTIVE

CONNEQT BUSINESS SOLUTIONS
04.2020 - 05.2021

BE - ECE

Kongu Engineering College

SSLC -

Kurinji Matric Higher Secondary School

Little Angels Matric Higher School

Master of Science - Management

BPP University

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DHARUN ILANGOVAN