Summary
Overview
Work history
Education
Skills
LANGUAGES
Timeline
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DHARSHINI VELUSAMY

Harrow,Greater London

Summary

Customer-focused hospitality professional with UK experience as a Team Leader and Barista, skilled in leading teams, maintaining service excellence, and delivering high-quality coffee in fast-paced environments. Proven ability to manage shifts, support staff, resolve customer concerns, and ensure smooth daily operations. Seeking a barista, head barista, or hospitality role where strong leadership, consistency, and customer satisfaction are valued.

Overview

1
1
year of professional experience

Work history

Team leader

Esquires Coffee
Eastcote, Hillingdon
07.2025 - 12.2025
  • Led and Supervised barista team during peak shifts, ensuring seamless service flow and high customer satisfaction.
  • Maintained high standards in coffee quality, presentation, and latte art.
  • Managed stock levels, minimising waste while supporting daily operations.
  • Trained new staff on drink preparation, hygiene practices, and customer service protocols.
  • Ensured compliance with health, safety, and cleanliness regulations consistently.

Barista

Upper Crust SSP Group
Charing Cross
02.2025 - 06.2025
  • Resolved customer complaints swiftly, maximising satisfaction and maintaining trust.
  • Collaborated with team members to deliver exceptional customer service.
  • Executed opening, closing, and shift changing tasks to enhance store efficiency.

Education

Master of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Kingston University
United Kingdom
01/2025 - 01/2026

Bachelor of Arts - Economics

PSG College of Arts And Science
India
05.2021 - 5 2024

Skills

  • Customer service and complaint resolution
  • Team leadership and supervision
  • Coffee preparation and latte art
  • Cash handling and POS management
  • Inventory control and stock management
  • Health and safety compliance
  • Efficiency in high-volume environments

LANGUAGES

Tamil Native language
Fluent
English Fluent
Fluent
Malayalam Intermediate
Intermediate

Timeline

Team leader

Esquires Coffee
07.2025 - 12.2025

Barista

Upper Crust SSP Group
02.2025 - 06.2025

Bachelor of Arts - Economics

PSG College of Arts And Science
05.2021 - 5 2024

Master of Science - LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Kingston University
01/2025 - 01/2026
DHARSHINI VELUSAMY