DHARRHAS POTHANA
Sheffield,South yorkshire
Summary
Dedicated professional with a strong background in customer relations and digital literacy. Proficient in POS systems, complaint resolution, and organizational skills, ensuring efficient operations and high customer satisfaction. Demonstrates product knowledge, teamwork, and time management expertise, contributing to effective flyer distribution strategies and digital marketing basics. Committed to leveraging situational awareness to enhance service delivery and achieve career growth in a dynamic environment.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Assistant chef
Cocotte Restaurant
Parsons Green, Essex
2023.01 - 2023.06
- Prepared and plated 150 daily dishes, exceeding expectations 90% of the time.
- Reduced food waste by 50% and pest incidents by 95% through diligent kitchen maintenance.
- Improved kitchen efficiency through teamwork.
- Maintained optimal ingredient freshness via temperature control.
- Ensured timely, fresh deliveries via front-of-house collaboration.
Leaflet distributor
Blue Bag Distribution company
London, Hounslow
2023.06 - 2024.05
- Delivered 150 leaflets per hour.
- Adhered strictly to privacy and no-solicitation rules. Ran client errands.
- Provided friendly, professional customer service during leaflet distribution.
- Aided company sales growth via targeted distribution.
- Demonstrated excellent communication skills.
- Distributed leaflets and publications for promotional purposes.
- Engaged potential customers politely and professionally.
Customer Service Assistant
Marks and Spencer’s
Dalston
2023.11 - 2024.01
- Resolved 10 customer complaints daily, escalating complex issues when necessary.
- Collaborated to create positive and productive team environment.
- Provided exceptional customer service that strengthened customer loyalty.
- Mastered POS systems to enhance checkout efficiency.
- Delivered outstanding care that encouraged repeat business.
- Monitored inventory proactively to avoid stock shortages.
Event decorator
Enchanted By Syma
London, Slough
2024.05 - 2024.12
- Created impactful first impressions for guests by designing engaging entrance displays.
- Coordinated with other event professionals such as caterers, florists, and audiovisual technicians for comprehensive event planning.
- Maintained a clean, organized workspace which facilitated smoother operations on site.
- Secured repeat business by delivering exceptional customer service and attention to detail in decoration tasks.
- Delivered timely installation of decorations at various venues according to predefined schedules.
Education
Global MBA - Finance
Sheffield Hallam University
Sheffield 2022.09 - 2024.09
Skills
- Customer relations
- POS systems
- Complaint resolution
- Digital literacy
- Organizational skills
- Product knowledge
- Teamwork
- Time management
- Flyer distribution strategies
- Digital marketing basics
- Situational awareness
Certification
- Fundamentals of Digital Marketing.
By Google Digital Garage.
- The Complete Finance Manager.
Timeline
Event decorator
Enchanted By Syma
2024.05 - 2024.12
Customer Service Assistant
Marks and Spencer’s
2023.11 - 2024.01
Leaflet distributor
Blue Bag Distribution company
2023.06 - 2024.05
Assistant chef
Cocotte Restaurant
2023.01 - 2023.06
Global MBA - Finance
Sheffield Hallam University
2022.09 - 2024.09