Production Services Specialist
Ø I'm currently working as well Production services Specialist in 3 LOB's - Global wealth and Investment management system,Retail and global wholesale banking .
Ø The scope of the role is to provide 24/7 batch support in Mainframes Production environment .Some of the key responsibilities are Abends handling ,job reruns ,One time adhoc runs ,Job failure analysis and fix , escalation to support and fix with in expected SLA ,PBI/PKE(probelem management process) , Jobs monitoring through Webgui & IBM TWS workload scheduler and several reports generation .