Dharamveer Singh Wazir
GLASGOW,EAST
Summary
Accomplished professional with extensive expertise in cost reduction and efficiency, supply chain management, and logistics coordination. Demonstrates resilience in high-pressure situations and excels in customer relationship management and vendor relationships management. Proficient in utilizing Warehouse Management Systems, energy management systems, and procurement systems to optimize processes. Strong leadership development skills complemented by strategic planning and project management capabilities. Committed to health and safety compliance while fostering cross-functional collaboration and cultural awareness. Adept at conflict resolution, negotiation, and public speaking, with a focus on operational support and client account management.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Operations manager
MA International
Glasgow, Glasgow City
08.2018 - Current
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Directed safety protocols implementation, created safer workplace conditions.
- Fostered culture of continuous learning, improved workforce competency levels.
- Sales activity planning , including reviewing existing customer database to identify sales opportunities .
- Maintaining a strong workforce with working knowledge of client portfolios and products of company .
- Improving overall customer relationship delivering reliable administrative support and customer service .
- Reduced overhead costs through efficient resource allocation and budget management.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Streamlined processes to improve and optimise office operations.
- Devised operational policies for regulatory compliance and best practices adherence.
- Managed vendor relationships to ensure timely delivery of services.
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Analyzed and resolved complex resource management issues for optimized scheduling.
- Designed and implemented training to further develop staff based on business goals.
- Planned revenue generation strategies designed for growth.
Sales operations manager
EPISOODE
DELHI, INDIA
04.2014 - 01.2018
- Developed comprehensive training programmes to boost team performance.
- Executed competitive market research to identify new business opportunities.
- Advanced company growth objectives by creating robust strategic plans.
- Trained junior staff members on product knowledge and selling techniques, raising overall team competence levels.
- Nurtured key client relationships, resulting in increased account retention.
- Designed user-friendly dashboards for real-time tracking of sales metrics.
- Implemented effective inventory management systems to reduce stock discrepancies.
- Led the design and launch of innovative incentive schemes, enhancing team motivation and effort levels.
- Streamlined sales operations by implementing efficient process improvements.
- Created seasonal sales plans with varying stock and promotional strategies.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Evaluated products to select mix meeting current customer demand.
- Oversaw business staffing and training, building successful, customer-focused team.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
Education
Master of Business Administration - Supply Chain & Operations Management
University Of West Scotland
United Kingdom 01.2018 - 01.2019
Master of Business Administration - General Business
University of wrexham
United Kingdom 10.2008 - 10.2009
Bachelor of Science - Mechanical Engineering
Jammu University
India 04.2000 - 05.2004
Skills
- Cost reduction and efficiency
- Supply chain management
- Resilience in high-pressure situations
- Customer relationship management
- Vendor relationships management
- Warehouse Management System
- Logistics coordination
- Energy management system
- Procurement systems knowledge
- Building operational procedures
- Leadership development
- Crisis handling
- Customer Service
- Initiative taking
- Cultural awareness
- Health and Safety Compliance
- Process optimisation tools
- Strategic planning
- Client account management
- Public speaking
- Conflict Resolution
- Project Management
- Training and Development
- Operational support
- Customer relationship building
- Cultural sensitivity
- Report-writing
- Negotiation
- Time-management
- Cross functional collaboration
- Continuous Improvement implementation
- Team Leadership
Leadership skills
Affiliations
- Playing Sports , Cycling
Timeline
Operations manager
MA International
08.2018 - Current
Master of Business Administration - Supply Chain & Operations Management
University Of West Scotland
01.2018 - 01.2019
Sales operations manager
EPISOODE
04.2014 - 01.2018
Master of Business Administration - General Business
University of wrexham
10.2008 - 10.2009
Bachelor of Science - Mechanical Engineering
Jammu University
04.2000 - 05.2004
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