Summary
Overview
Work history
Education
Skills
Volunteer Work
Volunteer Work
Membership
Languages
Accomplishments
Timeline
AssistantManager

DHAHIRO OSMAN

London

Summary

Hello, my name is Dhahiro (pronounced Da-ha-rio(She, Her, Her's)). I am a hardworking, adaptable, and quick learner, with a passion for every project I undertake. My diverse identities, particularly my experience as a refugee born in Kenya, have significantly shaped my life. I have navigated the complexities of the Western world on behalf of myself, my family, and a large migrant community in New England, USA. Beyond advocating for migrant rights, I find joy in simple pleasures, such as the fresh scent of coffee in the morning and smiles on people's faces.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work history

Legal Assistant/Intern

Orr & Reno
Concord, NH, United States
05.2023 - 08.2023
  • Communicated and collaborated with attorneys, stakeholders, and staff daily on projects
  • Drafted legal pleadings, briefs, motions to advance
  • Organized and filed pleading binders, clients, and court documents into I-manage
  • Served as a secretary for the Immigration department of the firm
  • Conducted legal research on Immigration and family law
  • Assisted in case planning
  • Served as a scribe during meetings/interviews
  • Performed administrative task for the firm.

Assistant Manager

Georgetown Cupcakes
11.2020 - 07.2024
  • Amplify sales through customer satisfaction by identifying customer’s concerns and coming up with creative solutions
  • Communicate with customers in person, email, and via phone to assist them with their needs and concerns
  • Balances many responsibilities by demonstrating adaptability and multitasking wherever help was needed
  • Organizes transitions from online and paper invoice to QuickBooks ensuring 100% accuracy daily
  • Trains a team of about 50 on customer service, front of house duties, which included barista training
  • Provided logistics and scheduling for the owners of the company, the operations team, and customer service to ensure smooth operation for the store nationwide
  • Reported Worker compensation to owner
  • Assisted with inventory management, restocking supplies, and maintaining appropriate stock levels
  • Collaborated with team members to ensure smooth operations and timely service during peak hours
  • Provided support to management in administrative tasks, including scheduling, inventory management, and customer relations.

Peer tutor & Math Review Leader

George Washington University
08.2021 - 05.2023
  • Produced, created, and implemented my own lesson plans for 8 Math & Politics students per week, which resulted in students being able to understand the material at an advance level and receiving very high grades
  • Taught students one on one and in groups to reviewed and go over concepts and methods in curriculums resulting in receiving positive feedback from students and professors on proficiency and helpfulness
  • Communicated with college professors via email and in person about the curriculum
  • Attended workshops and meetings on how to create an inclusive academic environment for students in class and at the academic center.

Community Advisor

Plymouth State University
01.2020 - 05.2020
  • Community Building: Fostered a welcoming and inclusive residential environment through organizing social, educational, and cultural programs.
  • Administration: Managed administrative tasks including tracking attendance, reporting maintenance issues, and maintaining accurate records.
  • On-call/Crisis Response: Responded to emergencies and crises, providing immediate support and coordinating with campus safety and emergency services.
  • Advocacy: Advocated for students to the university on their behalf, ensuring their needs and concerns were addressed.
  • Data Collection: Collected data at programs and events hosted by the university and myself to assess student engagement and improve future activities.
  • Student Protection: Upheld responsibilities to protect vulnerable students and communities on campus, ensuring a safe and supportive living environment.
  • Departmental and Campus Support: Collaborated with university departments to support student initiatives, uphold university policies, and contribute to campus-wide events and program

Admissions Tele-caller

Plymouth State University
09.2019 - 05.2020
  • Outreached to potential students, families, and business partners via phone calls to share opportunities and benefits and to encourage them in joining Plymouth State University’s community
  • Collected potential client’s demographics and responses to event invitations in Salesforce to increase client engagement and keep them up to date on university events and news
  • Collected and analyzed data for recruitment purposes for the administration team

Education

Master of Science - International Migration & Public Policy

London School of Economics & Political Science
09.2023 - 09.2024

Bachelor of Arts - Political Science & American Studies

George Washington University
08.2020 - 05.2023

London School of Economics & Political Science
05.2024 - 05.2024

Skills

  • Conflict Resolution
  • Strategic Planning
  • Leadership skills
  • Project Management
  • Good People Skills
  • Communicative
  • Great Oral and Written Skills
  • Data Skills
  • Administrative Skills
  • Facilitating Trainings
  • International political knowledge
  • Democratic practices and knowledge
  • Problem Solver
  • Able to work in teams & Individually affectively
  • A


Volunteer Work

Volunteer Advocate and Interpreter for Somali Migrants
2014-Present 

  • Provided interpretation services and advocated for Somali migrants, explaining legal documentation and their democratic rights.
  • Educated migrants on the importance of civic duty and actively encouraged participation in the democratic process.
  • Wrote letters to employers and schools to address and mitigate discrimination against migrants.
  • Assisted migrants with voter registration and provided transportation to voting booths.
  • Informed migrants about different political parties and nominees to help them make informed voting decisions.

Volunteer Work

Youth Career and Education Panel Coordinator
Salvation Army, Manchester
04/2022

  • Hosted and coordinated a careers and education panel for migrants aged 14-18 in collaboration with the Salvation Army.
  • Designed promotional materials and recruited four first-generation migrant college students and professionals to discuss various opportunities and pathways to achieve the students goals.
  • Emphasized the support available from different organizations, including financial, emotional, and mental health resources.
  • Served approximately 20 students and received highly positive feedback from both the youth and the Salvation Army.
  • Helped many students realize that higher education was a viable option for them.

Membership

Member of Somali Bantu Intellectual & Professionals Network Organization


-"In this organization, I play an active leadership role in organizing community events for the Somali Bantu U.S. diaspora, creating a space for the community to connect, voice their concerns, and receive advocacy and assistance in navigating various realms such as politics, education, and healthcare in the U.S.


I am a member of both the Legal Affairs & Immigration Committee and the Communication Committee. In these roles, I actively participate in immigration debates, present on new and existing immigration policies affecting migrants, and advocate for migrants in need of assistance. 

Languages

English
Fluent
Maay-Maay (Somali Dialect)
Native

Accomplishments

    “Quality over Quantity” award in December 2019 by Plymouth State University, for excellent presentation in customer satisfaction, assistance, and data collection.

Timeline

London School of Economics & Political Science
05.2024 - 05.2024

Master of Science - International Migration & Public Policy

London School of Economics & Political Science
09.2023 - 09.2024

Legal Assistant/Intern

Orr & Reno
05.2023 - 08.2023

Peer tutor & Math Review Leader

George Washington University
08.2021 - 05.2023

Assistant Manager

Georgetown Cupcakes
11.2020 - 07.2024

Bachelor of Arts - Political Science & American Studies

George Washington University
08.2020 - 05.2023

Community Advisor

Plymouth State University
01.2020 - 05.2020

Admissions Tele-caller

Plymouth State University
09.2019 - 05.2020
DHAHIRO OSMAN