Dewi Owen

• Management and confirmation of the BDM's diaries.
• Ensuring standards are met within our sales division to enable the team to consistently improve on performance and targets are met.
• Quality control.
• Overseeing the on-boarding process to seamlessly establish new client productions.
• Understanding the unique requirements of every client to recommend audio branding solutions.
• Developing real expertise in key marketing and industry trends – and how this relates to the PHMG product.
• Supporting clients for the long-term to provide solutions that continually add value.
• Consistently delivering world-class service.

• Within this position I was responsible for the continued development of PHMG's world leading Direct Sales team covering the UK Market.

• Working with new starters, to our existing team, to help coach, mentor, and improve there business knowledge, objection handling, and different ways of working.

• I was responsible for day to day line management, analyzing and monitoring performance. Identifying training areas and then developing suitable training materials to be utilitised by Sales Staff at all experience levels.

• Expanded PHMG's global reach and created £1 million business within a new market over a 12 month period.
• Managed the development of a new sales division, specializing in the Australian market. Continually focusing on training, motivation and leadership to reflect our position as the world’s leading audio branding agency.
• Continually motivated staff by created a thriving working environment
• Recruited the very best talent to encourage the continual development of the Australia team
• Ensured Media Development Executives, Managers and Team Leaders met and surpass personal goals
• Coached and trained new starters
• Ensured a strong focus on customer service was maintained in line with PHMG’s membership to the Institute of Customer Service (ICS)
• Generated reports to highlight areas for improvement

• Developed the sales team by recruiting talented sales staff and delivering comprehensive training to hone sales skills.

• Identified and capitalized on strategic areas for business growth and development to enhance reach in providing audio branding services.

• Maintained quality customer service in alignment with the company’s membership in the Institute of Customer Service (ICS).

• Implemented data strategy, CRM integration, and sales processes for use and maintenance.

• Liaising with contacts from companies of every size, shape and sector of the worldwide market, informing them how PHMG’s world-leading audio branding services can deliver results for their business.
  
• Becoming well-versed in the power of audio branding, developing the knowledge to introduce businesses to the concept and help them understand how they can sound as good as they look
  
• Acting as the first point of contact for every potential PHMG client, contacting prospects within a specialist sector of the worldwide market
  
• Effectively communicating the features and benefits of our bespoke On-Hold Marketing, Auto Attendant and Out-of-Hours Messaging services over the phone
  
• Informing prospective clients how expertly written and skillfully produced on-hold messages can build brands, promote products and sell services

• Arranging appointments with key company decision makers on behalf of the Business Development Managers, allowing them to meet with prospects in person to further demonstrate the service and tailor a solution to their individual brand

• During the year of 2010, I won Salesman of the Year, and received a Tag Heuer watch in honor of my achievement.

Team Leader role:

• Lead by example, to consistently reaching and managing realistic team and individual targets set by the Sales Director.
• Worked closely with the training manager to ensure he provided my team with training congruent to success in the MDE role.
• Coached and helped develop my team members, increasing their knowledge of our current products and services.
• Ensured that every effort was made so that the prospect was well briefed as to what to expect from our BDM’s visit, and that the BDM was prepared with as much information as possible.

• In the British Army for four years
• During my time in the Army, I gained the ability to work at an exceptional level with a high standard of communication
• I was often solely in-charge of equipment
• During my time in the Army I developed a professional attitude, with a high level of self-discipline
• I undertook continuous military training and served on Operational tours in Iraq (Operation Telic 1 and Operation Telic 5) enabling me the capability to cope under extreme conditions.